VP, Compliance Officer - Deposit Advisory

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.

Work Location:  Hybrid in Malvern, PA, coming into the office at least 3-days per week with Monday, Tuesday, and Thursday being the set in-office days.  All subject to change.

Must be legally eligible to work in the United States with out sponsorship, now or future.

Salary range:  An annual salary range of [Enter Range] is what we expect to pay for this position, based on overall skills and experience.

Must be legally eligible to work in the United States without sponsorship, now or in the future, to be considered.

Who is Customers Bank?

Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.

We get you further, faster. 

Focused on you:  We provide every customer with a single point of contact. A dedicated team member who’s committed to meeting your needs today and tomorrow.

On the leading edge:  We’re innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead.

Proven reliability:  We always ground our innovation in our deep experience and strong financial foundation, so we’re a partner you can trust.

What You’ll Do:

• Serve as the bank’s Deposit “Subject Matter Expert” (SME) necessary to provide compliance advice/recommendations and guidance to all Business Units, addressing Deposit compliance questions.
• Perform Marketing Compliance SME in reviewing bank disclosures, marketing materials, advertisements and/or any other product or service collateral for new and existing Deposit products
• Assist in overseeing the Consumer Compliance Program to ensure that Deposit compliance risks are appropriately identified, monitored, and controlled.
• Collaborate with internal areas including Legal, Business Management, Operations, Technology, Finance, and Control Functions to address compliance issues which may impact the supported function/business/product.
• Actively monitor and ensure adherence to all relevant regulations governing deposit accounts, including Truth in Savings Act (TISA), Regulation DD, and Availability of Funds (Reg CC), by reviewing policies, procedures, and transactions to identify and mitigate compliance risks, often requiring in-depth knowledge of banking laws and best practices.
• Communicate identified compliance risks to Head of Consumer Compliance, the Chief Compliance Officer and Executive Management as appropriate.
• Monitor and oversees day-to-day implementation of new and revised laws and regulations as applicable. Analyzes company impact and ensures compliance with all requirements of federal and state laws.
• Performs line of business compliance reviews to ensure compliance with regulations and laws governing Deposits. Prepares reports for senior management of all trends or findings.
• Responsible for motoring line of business activities, procedures, and documentation for compliance with Deposit banking regulations.
• Perform proactive new product compliance reviews identifying and mitigating risks.

What Do You Need?

• Must have expert knowledge of consumer compliance deposit regulations.
• Expert understanding and knowledge of privacy regulations
• Bachelor's Degree or minimum 5 years of experience in Compliance or Operations analysis roles that work closely with the Compliance area.
• Must have ability to prioritize and multi-task and demonstrated ability to meet deadlines.
• Accountably, takes ownership for all actions and sets high standard for self-performance and completion of tasks.
• Apply both technical and general business knowledge to resolve the issues in assigned function.
• Effective verbal and written communication skills.
• Strong analytical, critical thinking and problem-solving skills with the ability to exercise sound and balanced judgment.
• Proactive identification of risks and ability to propose solutions.
• Ability to work independently as well as with a range of senior managers, peers, and junior colleagues.
• Ability to build strong and productive working relationships.
• Report writing and documentation.

Technology Skills:

• Ability to work with the Microsoft Suite and learn/work with other Customers Bank’s applications

Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

We also provide “reasonable accommodations”, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws. 

Diversity Statement:

At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let’s take on tomorrow.