VIP Business Development Manager

About PointsBet

Originally founded in the mature sports wagering market of Australia, PointsBet is one of the fastest growing operators in the industry. Our growth is driven by our continued investment in our proprietary gaming platform. Our in-house approach to technology powers innovative and personalized customer experiences that has driven our success. In addition to our leading sports platform, we have a growing competitive digital casino business that allows PointsBet Canada to serve customers with a full suite of gaming experiences.

We believe in the power of fandom and have partnered with leading sports organizations to provide both our customers and team members access to truly unique sporting experiences.  In Canada we are the official partner of the Toronto Maple Leafs, the Toronto Raptors, the Toronto FC, the Toronto Argonauts and the Ottawa Red Blacks, Curling Canada, and Clublink Canada. 

PointsBet Canada is a fast paced, dynamic and rapidly growing business.  We have built a culture of high performance by ensuring our employees are able to contribute fully, are well supported, and encouraged to be their authentic selves.  If you are in search of a new opportunity that values people, creativity, opportunity, results, and a commitment to excellence, then PointsBet is where you want to be!

Responsibilities:

Are you a sports and betting enthusiast who thrives on socializing and networking with like-minded bettors? Do you have a passion for engaging with high-stakes players and providing them with exceptional gaming experiences? If so, we have the perfect opportunity for you!
As our VIP Business Development Manager, you will be at the forefront of our mission to attract and delight high-value sports betting and casino VIP clients. This role is multifaceted and dynamic, giving you the autonomy to develop and execute your own acquisition strategies. You’ll be the driving force behind expanding our VIP player base, using your deep understanding of the betting landscape and your extensive network to identify and onboard new high-value clients

Key Areas of Focus:

• VIP Casino & Sports Players customer acquisition


• Works directly with the VIP, Promotion & Operational Teams to maintain player activity and ensure smooth onboarding experience


• Communicates with players via calls, emails and text communicating promotions and features


• Provides excellent customer service


• Is analytical in observing customer behavior and quickly reacting to satisfy both customer and business needs


• Provides constructive feedback for continuous operational


• Attends in-person hosting engagements as needed

Qualifications:

The VIP Business Development Manager is primarily an out-of-office position with the expectation that this candidate will be working during non-normal business hours.  This candidate must have the ability to work independently.

• Bachelor’s degree or equivalent work experience


• Expert knowledge and interest in online gambling and/or sports industry: real-money betting, sportsbook odds, casino and poker, internet applications, payment processing and basic tech support


• Ability to learn and apply applicable AGCO acquisition and inducement guidelines


• Communication and interpersonal skills. Knowledge of multiple languages is a plus.


• Ability to perform well in a fast-paced, multi-task cultural, dynamic environment


• Excellent time management and organizational skills


• Self-starter capable of taking initiative and working with minimal direction


• Ability to work both independently and collaboratively in a dynamic environment


• Ability to work a flexible schedule to meet business and workgroup needs

Perks

• Base Salary with competitive incentive package


• Expense account for event hosting


• Sports, Special Events and Concert tickets for hosting and client acquisition


• A welcoming environment filled with opportunity and positive energy

Important Information

PointsBet Canada views responsible gambling not only as an ethical responsibility but as an important part of a sustainable business model. We’re proud to be recognized as a socially responsible operator committed to integrating responsible gambling resources and tools throughout the entire player journey.

PointsBet Canada is an equal opportunity employer, committed to inclusion and diversity. PointsBet Canada does not discriminate based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability or any other basis forbidden under federal, provincial, or local law.

Accommodations are available on request for candidates taking part in all aspects of the recruitment process. If you require accommodation, or require recruitment documents in an alternative format, please contact us at can-hr@pointsbet.com.