Trainee Customer Service Officer AEC

Live and work in a culture rich location minutes from the Murray River, just a short drive to one of Victoria’s best wine regions and with the ski fields so close you will be zooming down the mountains in under two hours.  

Our employee benefits include professional development and flexible working conditions. Our conditions of employment support equal opportunities and an ethical, diverse, and inclusive workplace. 

We also recognise and value your priorities beyond work. It’s important to us that you have a sustainable work–life balance, so we offer flexible working arrangements, a nine-day fortnight (full-time staff) and a range of leave options and support programs.

AlburyCity is committed to being a child safe organisation by creating cultures, adopting strategies and taking action to empower children. We work hard to keep them safe from harm because child safety is everyone’s responsibility

DIRECTORATE:
Business, Growth & Community

CLASSIFICATION:
Trainee

SALARY:
A minimum of $803.30 per week + 11.5% employer contribution to superannuation

REPORTING TO:
Customer Service Coordinator - Albury Entertainment Centre

EMPLOYMENT TYPE:
Temporary Full Time - Up to 12 Months

THE POSITION:
The Trainee Customer Services Officer - Albury Entertainment Centre will assist with the operations of the Albury Entertainment Centre including reception, administration, box office, general enquiries, cash handling, reconciliations, and marketing activities. 

KEY RESPONSIBILITIES:

• Provide front line customer service functions at the Albury Entertainment Centre as part of the Customer Service Team. This would include telephone, reception, counter duties, cash handling and a range of administration and digital marketing duties
• Sell tickets for in-house performances and the external Ticketek system
• Maintain presentation standard of the box office and surrounding areas, considering professional and current techniques
• Assist the Customer Service Coordinator in building ticketed events, reconciliation of performances, and digital and social media marketing content 
• Assist with cash management, invoicing and financial reconciliations
• Ensure professional portrayal of centre through all telephone, email and reception contact
• Perform other tasks or duties as directed by the Supervisor which are within the limits of the employee's skill, competence and training.
• Observe requirements of the WHS Legislation, relevant to the job and adhere to AlburyCity Policies and Procedures regarding WHS.
• Observe appropriate AlburyCity Policies and Procedures regarding day to day operations including Equal Employment Opportunity policies, AlburyCity's Dress Code and Standards Policy and AlburyCity's Code of Conduct.

KEY RELATIONSHIPS:

Internal

• Our People

External

• Our Community
• Ticketing Agents
• Suppliers
• Hirers of the facility
• Promoters

EMPLOYMENT CONDITIONS:

• Based on a 38 hour week, with actual days and times being 8.30am to 5.30pm, Monday to Friday, with an RDO in accordance with AlburyCity's RDO guidelines.
• This position may involve work outside normal working hours. Additional hours over the standard 38 hours will attract a time in lieu arrangement or payment of overtime rates as agreed in advance with your supervisor.
• You will be required to enrol and study towards a Certificate III in Business. The study component of the course will be primarily completed outside the standard working hours of the position.
• This position is a formal traineeship and is regulated by the Apprenticeship & Traineeship Act 2001. Applicants with equivalent industry qualifications are ineligible to apply. For further information, please contact the Human Resources Team on 02 6023 8700. 
• This position is temporary for a period for up to 12 months.
• This position requires you to wear a compulsory uniform as per AlburyCity’s Our People Dress Code Standards. Our People are required to present a smart and professional image to the public at all times including when in public and when working remotely.
• This position involves working in a predominantly indoor environment and using a computer is considered a core component of the role. There may be occasional visits to other work locations. The position requires an average level of aerobic and physical fitness to undertake occasional physical activities, including manual handling tasks as part of a normal working environment. A medical declaration will be required to be completed prior to commencement. 
• This position requires evidence of a current Australian National Police Check.
• This position is subject to alcohol and other drug testing.
• This position is located at the Albury Entertainment Centre with occasional visits to external sites/depots and the AlburyCity Administration Building as required.

ALBURYCITY TRAINEESHIP CRITERIA
To be considered eligible for this position:

• An applicant must not have 50% or more of the identified qualification or a similar or a higher industry qualification completed.
• The recruitment of an AlburyCity Trainee is based on the assumption of no/limited industry skills or knowledge and is not based on age.

ESSENTIAL CRITERIA:

• Completion of Year 10 or equivalent

SPECIALIST KNOWLEDGE AND SKILLS:

• Sound computer literacy including an understanding of the Microsoft Office Suite, and an ability to learn and adapt to a variety of software applications.
• High level of attention to detail
• Ability to develop skills in telephone and reception areas.
• Ability to develop skills in the area of cash handling and receipting.
• An understanding of social media and digital marketing with the ability to write and publish professional content to social media platforms.