Seasonal Customer Service Representative

Full-time

On-site

Stamford, Connecticut, United States

Customer Service Representative

Mosquito Joe of Gold Coast Ct is a fast-growing, locally owned business. We’re looking for a dynamite Customer Service Representative (CSR) to join our team. If you’re an organized, motivated self-starter looking for a position that is engaging, flexible and will offer you professional growth in a range of areas, this could be the ideal job for you.

About Us

Mosquito Joe of Gold Coast Ct is your solution to make outside fun again. We provide outdoor pest control services to residential and commercial customers, eliminating and repelling outdoor pests such as mosquitoes, ticks and fleas. We’re a locally-owned company and part of the broader Mosquito Joe franchising family, a nation-wide system of independent business owners. We have a unique and fun culture – and we want you to join us!

Job Description

The CSR assists with the day-to-day operations and is primarily responsible for professionally communicating with customers by phone, text and email. Responsibilities include answering calls, texts and emails and following up, signing up new customers, maintaining up-to-date customer information, providing the best customer service in the industry, managing office supplies, and other periodically assigned duties. Paid training and ongoing development is provided. The office is located in Stamford, CT.

Main Job Tasks and Responsibilities

Marketing and sales over email, text, telephone, and social media with inquiring potential customers (No cold calling)

Enter and manage customer accounts and accurate online data

Communicate directly with customers by telephone, text, and email to notify of scheduled service, respond to inquiries, recommend services, and resolve concerns .

Qualifications

Self-Driven, outgoing and personable with strong interpersonal skills

Excellent phone, text and email etiquette

Proficient computer skills including Gmail, MS Office Suite, web browser research, and mobile Apps

Strong administrative, filing, and organization skills with keen attention to detail

Friendly with a positive attitude

Sales experience a plus

High school diploma, general equivalency diploma (GED), or equivalent.

Key Competencies

Outgoing and personable with strong interpersonal skills

Interpersonal skills

Communication skills - verbal and written

Listening skills

Consumer sales

Customer service orientation

Adaptability

Compensation includes Competitive Wages, Performance Incentives, Paid Training and Holidays, Employee Discounts; and Customers' Love.

Hours: Tuesday through Saturday, 9am to 5pm. Start ASAP, but the job is short-term, likely only through early to mid-July.

#ZR

Compensation: $16.00 per hour

When you put on a Mosquito Joe® uniform, you become part of the family—a group of people committed to excellent customer service and passionate about making the outdoors a place that’s fun for everyone. Working for our franchises means they’ll take care of you the way they take care of their own family and friends. Because Mosquito Joe is not just a company that focuses on getting rid of pesky bugs, we’re a company that focuses on people, and creating a work culture of respect, integrity, and fun is just as important as serving our customers.

*All independently owned and operated franchised businesses operate under the service brands’ marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Mosquito Joe® franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.

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