SMASHBURGER
Restaurant
General Manager
Our first Smashburger restaurant opened in 2007 with one
single notion in mind; to serve a better burger! Better burgers takes
better service, support and teamwork. That's why we
treat our team members fairly in a diverse and safe environment. With
an average of 10 restaurants opening each year, we invest in building internal
opportunities for our teams’ learning and growth.” We just build better. Better
Burgers. Better Teams. Better Experiences.
Better
Benefits: Build a better experience work & lifestyle!
- Quarterly Bonus
- Get Paid $ to Refer your Friends*
- RGMs, RMs, & SLs are entitled to one (1) free
meal each shift they work *
- Paid time off – vacation and sick*
- Medical, Dental and Vision Options*
- 401K match (21 and older)
- Flexible schedules in a fun, family
friendly, team environment
- Employee Assistance Program
- Fast track for career opportunities\
- Free uniform
*Eligibility based off of time in
position and average hours worked
*Referred employees
must be manager level and in good standing & Referee must be employed with
Smashburger at time of payout. Bonus is paid in two distributions
Restaurant
General Manager Responsibilities
-
Reporting to the Director of Operations/District
Manager and is the primary support for the management teams in their respective
restaurant location.
- Manage
the performance of multiple Restaurant Managers (RM), Shift Leaders (SL) and Employees
- Promote
a fun and positive work environment
- Develop
future leaders for the company
- Manage
the effectiveness of people focused processes and systems
- Ensure
individual unit is always staffed adequately which includes: employee
retention, communicating staffing needs to DO/Recruiting and checking ATS each
morning for new applicant flow, including the selection, development and
performance management of employees
- Provide
initial and ongoing training to all employees within the unit utilizing
SmashConnect LMS, and 4 step method of training
- Reward
and recognize employee performance that exceeds company standards
- Engage
in talent reviews and performance conversations for all RM/RS in their
respective restaurant
- Partner
with Human Resources Business Partner (HRBP) to manage progressive disciplinary
processes that arise with the unit
- Resolve
all employee relations issues with the assistance of the DO/SDO and HRBP
- Manage
with integrity the daily completion of operational check lists to include
- Line
checks and uniform standards
- Opening/closing
check lists
- Safe
and deposit logs
- Manage
FSC operational standards daily and complete a corrective action plan for every
FSC audit performed by SDO, DO, and QM
- Manage
the guest experience metrics (NPS and OSAT) and resolve all guest complaints
within 24 hours of the incident through use of Medallia
- Ensure
all food safety standards are followed and in compliance with all local health
departments
- Exemplify
guest service on each shift of the day and communicates SIZZLE service
standards to the employees
- Manage
the successful onboarding and training for all new employees
- Facilitate
routine management communication
- Manage
the businesses spends through allocations and usage of company declining budget
- Manage
COGS through PAR ordering management, inventory, and FIFO reporting
- Manage
spending in accounts cleaning, small wares, and operating costs
- Follow
and ensures company cash policies to ensure minimal losses through theft or
shortages
- Build
sales through community involvement and improvement of FSC operations within
the unit
- Manage
labor cost through effective wages within the hourly minimums in accordance to
state laws
- Participate
in P&L reviews with SDO and DO
- Build
schedules based on company forecast tool and allowed labor percentages. While
reacting daily to sales trends and reducing labor scheduled when needed
- Manage
local store marketing programs as assigned
Restaurant General Manager Requirements
- 1-2
years of Restaurant General Manager experience in restaurants
- Flexible
to work nights, weekends, and holidays
- Follow
Smashburger uniform standards
- Ability
to follow all guidelines and procedures set forth by Smashburger, local, state,
and federal employment regulations
- Must
successfully complete Smashburger training program
- Possess
strong communication skills, both written and verbal, to effectively
communicate with restaurant management, front line employees and corporate
support teams
- People
management skills to effectively select, assess, coach/counsel, develop,
motivate, and lead restaurant teams
- Excellent
attention to detail
- Proven
time management, consistency, and organizational skills
- Highly
motivated, self-directed, and results driven
- Physical
ability to stand for extended periods of time and to move and lift boxes of
food/ supplies up to 50 lbs.
- Ability
to work in high and low temperatures
**All applicants and employees have an
equal opportunity for employment and advancement within Smashburger. Smashburger is dedicated to the principles of
equal employment opportunity. We prohibit
unlawful discrimination against applicants, prospective applicants or employees
on the basis of age 40 and over, race, sex, color, religion, national origin,
disability, genetic information, sexual orientation, gender identity, military
or veteran status, or any other applicable status protected by state or local
law. This prohibition includes unlawful
harassment based on any of these protected classes. Unlawful harassment includes verbal or
physical conduct which has the purpose or effect of substantially interfering
with an individual’s work performance or creating an intimidating, hostile, or
offensive work environment. We maintain
a workplace free of racial slurs and bias. This policy applies to all
employees, including managers, supervisors, co-workers, and non-employees such
as customers, clients, vendors, consultants, etc. Any conduct in violation of
these company policies is also a violation of the law. Employees who engage in, ratify, or
perpetuate discrimination, harassment or retaliation will be subject to
disciplinary action, up to and including immediate discharge.
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