Regional Property Manager

*Hiring for Central Region, Providence, RI and surrounding*

Position Summary:

Under the supervision of the Assistant Director of Property Management, the Regional Property Manager manages their regional property management team and collaborates with the Maintenance Lead and their maintenance team. The Regional Property Manager will oversee properties within an assigned geographic region. The Regional Property Manager has oversight of the physical, financial, and administrative operations of the buildings. They will provide and foster high quality property management services and a respectful relationship with residents. The Regional Property Manager will also be responsible for compliance and regulations in accordance with Federal, State, and local Housing Programs such as LIHTC, PRAC 202/Elderly, Section 8, and Voucher Programs.

Reports to: Assistant Director of Property Management

Provides Supervision to: Property Manager(s), Assistant Property Manager(s)

Essential Duties and Responsibilities:

• Supervise, train, and manage a team of property manager(s) and assistant property manager(s)


• Resolve resident concerns


• Evaluate resident experience, perform market analyses, and determine mission-focused ways to increase on-time rent payments, reducing delinquencies and mitigating evictions


• Develop and implement/execute HUD-compliant marketing plans


• Network locally to assist with meeting marketing goals.


• Ensure low turnover and vacancy rates


• Analyze and assist in preparing the regional budget


• Ensure that regional projects/milestones/goals are met while adhering to approved budget


• Maintain federal, state, and local policy compliance, working closely with the compliance team


• Work closely with facilities maintenance supervisor/team lead to maintain each property


• Conduct site visits to assess operations at each property


• Other duties as directed by supervisor.


• Ability to motivate others on a team and help them succeed

Other Responsibilities:

• Provide coverage as needed to Director o/a Assistant Director of Property Management.


• Provide collaborative support as needed to other departments


• Collaborate closely with Director of Property Manager and Operations Manager/HR on all personnel issues.

Education and Experience

• Bachelor's degree in business administration, real estate management, or a relevant field preferred, but able to substitute significant work experience in property management for formal education.


• Former property management experience required.


• Certifications (or ability to complete certifications within a year of hire) required: Fair Housing Compliance, LIHTC, Certified Occupancy Specialist, Code 4350 Certification, Tax Credit Specialist, Advanced Tax Credit Specialist, Specialist in Housing Credit Management.

Knowledge, Skills and Competencies:

• Customer/client focused, with specific attention to business administration.


• Command of property management, inspection and service order software: Real Page/OneSite Leasing & Rents, and Happy Co. preferred.


• Be a coach to your team: provide sound supervision and accurate training, while maintaining a calm and professional demeanor. Ability to motivate others on a team and help them succeed


• Ability to take initiative, exercise judgment, solve problems independently and pay close attention to detail.


• Strong math skills to plan and manage keep track of your region's budget


• Multitasking skills and the ability to tend to multiple problems at a time


• Task delegation to a team


• Problem-solving skills, especially in situations of high stress


• Strong knowledge of company policy, goals and standards


• Organizational skills to manage large amounts of information


• Ability to generate a variety of reports and presentations displaying regional performance


• Strong customer service skills in the areas of handling disputes and treating customers with care


• Excellent time management skills.


• Team player and leader with strong interpersonal skills.


• Strong verbal and written communication skills.


• Comfortable working with diverse populations who have a variety of lifestyles and characteristics.


• Proficiency with Microsoft Office suite and comfortable learning property management software.


• Ability to execute and comply with HUD/LIHTC and affordable-related housing regulations.


• Bilingual, English-Spanish: ability speak and write fluently optional.


• Interest in obtaining higher-level property management certifications encouraged and supported.

Physical Demands:

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands; and talk or hear. The employee must occasionally lift up to 20 pounds. Required to walk and climb several sets of stairs multiple times within the workday. Must be able to drive; frequent travel to other locations such as resident sites, within the community and local region.

Work is performed in an office environment. The noise level in the work environment is usually moderate. Use of phones, computer, fax, and other general office equipment.

$62,296-$77,992 annually

• BCBS RI medical with employer-paid deductible


• BCBS RI vision


• Delta Dental


• Low-cost life insurance during employment


• No cost long term disability during employment


• Retirement plan with a discretionary company contribution


• 3 weeks paid vacation


• 2 weeks paid sick/safe time off


• Mileage reimbursement site to site at the federal rate


• Company cell phone


• Annual performance evaluation with discretionary merit increases


• In-house professional development such as our emerging leader's cohort and small group coaching


• All staff lunch and learns throughout the year


• Career ladders in each department and growth opportunities


• Really great people to work with - we pride ourselves on this - it is the #1 top strength identified by our staff