Property Manager

 JOB TITLE: Property Manager  

SUMMARY: Effectively managing and coordinating people, activities and available resources in order to
maximize the successful operation of the property. 

BENEFITS: Full-time employees (and their families) are provided medical, dental, vision, and basic life insurance options. Full and part time employees can enroll in our company’s 401k plan, as well as a deferred compensation plan. Full time employees earn paid vacation and sick leave, monthly and part time employees will earn paid sick leave monthly. Full-time employees will also enjoy ten paid holidays throughout the calendar year.

DUTIES AND RESPONSIBILITIES: 

· Initiates and manages all core business processes, including leasing, resident relations, marketing, maintenance, budgeting, accounts receivable, accounts payable, vendor relations, selection and recruitment, and team development. 

· Ensures office is opened on schedule and that office and model apartments are maintained in a clean condition.  

· Performs light housekeeping as necessary. 

· Physically walks and inspects property on a daily basis, check on vacant apartments.  

· Completes move-in/move-out inspections with residents.  

· Ensures that market surveys are conducted on a regular basis and that competition is shopped regularly.  

· Utilizes the market information to make strategic decisions for the success of the property. 

· Welcomes and shows prospective residents the property utilizing Company leasing techniques and expectations.  

· Demonstrates leasing techniques to the leasing office team and communicates expectations. 

· Answers incoming phone calls professionally and handle accordingly, whether the caller is a prospective resident, a resident, an internal Company team member, or a vendor. 

· Conducts on-site safety meetings to discuss relevant policies and procedures and other relevant safety topics, in conjunction with the Maintenance Supervisor.  

· Ensures daily safety logs are maintained. 

· Communicates policy and procedure changes with community team members. 

· Identifies existing and potential barriers to the successful accomplishment of property objectives and utilizing performance data, observation, and budgetary and other financial information and create solutions to those problems. 

· Creates a clear realistic vision for the property and effectively communicate expectations and a direction to the community team members. 

· Keeps abreast of industry, market, and seasonal trends to plan strategies to meet operational goals. 

· Holds regular community team meetings to communicate goals, progress toward goals and expectations and identifies actions to achieve objectives. 

· Monitors individual team member performance and provides timely and constructive feedback. 

· Leads by example for community team members in the areas of resident communication, leasing, and telephone techniques. 

· Takes a hands-on approach to any necessary duties to ensure the job is completed. 

· Strives to meet resident needs and create win/win situations. 

· Follows through on resident problems to satisfactory resolution and communicate problems to any necessary party to facilitate resolution. 

· Identifies, interviews, and hires appropriate team members for the community team members. 

· Identifies strengths of team members and plan assignments accordingly to maximize team performance. 

· Performs on-site new team member orientation for all new team members within two (2) days of hire.  

· Supervises, trains, and leads community team members in order to achieve the operational goals of the company and the property. 

· Maintains an awareness of training resources available and encourage the development of team members. 

· Sets and upholds high standards of honesty for self and team members. 

· Maintains relationships with residents, associates and vendors on a professional level at all times. 

· Performs other related duties as assigned by management. 

SUPERVISORY RESPONSIBILITIES: 

· Directly supervises employees on the property. 

· Indirectly supervises employees on nearby properties.  

· Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. 

· Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising
performance; rewarding and disciplining employees; addressing complaints and resolving problems.  

QUALIFICATIONS: 

· High School Diploma or higher 

· Three (3) years of related experience and/or training; or equivalent combination of education and experience.  

· Ability to clearly and effectively communicate both verbally and in writing. 

· Have a positive attitude and keep a solution-based and customer-focused mindset at all times. 

· Take pride in quality of work and attention to detail. 

· Professional in-person and phone presence and etiquette. 

· Ability to make informed decisions easily and decisively. 

· Capacity to work with little to no supervision using effective time management and
 organizational skills. 

· Complete tasks and projects within deadlines. 

· Partner with team to resolve issues and highlight opportunities. 

· Capable of building and maintaining effective and respectful working relationships with fellow employees, suppliers, and vendors. 

COMPETENCIES:  

· Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits
customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. 

· Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others. 

· Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and
encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills. 

· Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals. 

· Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to
profits and revenue; Conserves organizational resources. 

PHYSICAL DEMANDS AND WORK ENVIORNMENT: 

· Continually required to stand  

· Continually required to walk 

· Continually required to sit 

· Continually required to utilize hand and finger dexterity 

· Occasionally/Frequently/Continually required to climb, balance, bend, stoop, kneel or crawl 

· Continually required to talk or hear 

· Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard 

· Occasionally required to lift/push/carry items less than 25 pounds/ up to 25 pounds/ up to 50 pounds/ more than 50 pounds