Description
Embrace the challenge of adapting to shifting priorities and resources while contributing to a dynamic team and applying your expertise, strategic thinking skills, analytical and operational excellence across product lines.
As a Product Portfolio Operations Manager in Consumer and Community Bank Operations, you are a foundational member of a team responsible for implementing connectivity strategies across the product space, while being directly responsible for creating and managing structures that enhance coordination in our product line.
Consumer & Community Banking (CCB) Operations Product organization provides critical cross-line of business support across JPMC and serves as one of the largest product portfolios in CCB, delivering value to millions of customers and over 30,000 employees. As a product team member, your problem-solving skills will place you on the cutting edge of defining the vision, creating the strategy and building the roadmap to solutions that impact millions. Along the way, you’ll develop a deep, end-to-end understanding of the business and find an inclusive culture that welcomes diverse ideas and supports your individual growth and career mobility.
Job responsibilities
- Works across products to help ensure delivery against business objectives while coordinating reporting and communications plans for portfolio management operations and change initiatives
- Enables operational efficiency by supporting training, maturation, needs assessments, and continuous improvement practices
- Drives adaptation and modification of our product-line framework to ensure cross-product priorities, sequencing, and trade-offs are realized
- Implements a product-level collection strategy consisting of controls, financials, and resourcing needs
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise in program management or performance optimization
- Proven ability to manage and implement operational effectiveness initiatives
- Proven ability to operate within the product development life cycle and agile methodologies
Preferred qualifications, capabilities, and skills
- Proven ability to lead matrixed, cross-functional teams, leveraging collaboration, influence, and conflict resolution skills to achieve desired results
- Excellent communication, presentation, and interpersonal communications skills with strong ability to develop and maintain relationships
- Strong analytical problem solving, creativity, and attention to detail, demonstrated by the ability to make timely and sound decisions
- Ability to effectively shift between strategic and detailed tactical management
- Consumer Community Banking (CCB) Operation and product management experience a plus