Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
Job Description:
This job is responsible for analyzing processes, documenting business case opportunities, and implementing process improvement/transformation initiatives in support of Operational Excellence objectives. Key responsibilities include supporting the execution of change initiatives which may result in cost efficiencies, quality, productivity, and risk mitigation. Job expectations include working with business leaders and subject matter experts, ensuring collaboration and transparency across integrated business and technology teams, and driving execution of solutions within the budget and timeline.
Responsibilities:
- Implements low to moderately complex solutions to address issues and risks, optimize efficiency, reduce variability, and improve controls, quality, and sustainability
- Works directly with Line of Business partners to gather information needed to identify and implement solutions that resolve critical business challenges and opportunities
- Establishes a model for continuous process improvement by applying process engineering best practices and delivering reusable technology solutions
- Leverages analytics and critical thinking to solve complex business problems and translate issues into structured design oriented solutions with clearly defined business case benefits
- Supports the development of enterprise change management deliverables for material projects including project charters, Suppliers, Inputs, Outputs, and Customers (SIPOC), Responsible, Accountable, Consulted, and Informed (RACI) process maps, risk assessments, control plans, and related artifacts
Job Summary
- Responsible for medium - large projects for an operations department, product or business unit. Provides consulting expertise to line managers on productivity issues, analyzes market and operational impact in the business brought about by the project parameters. Researches and documents organizational reviews, workflow analysis, management and staff analysis. Develops project plans including estimates of cost and resources required. Defines project scope to others outside of operations that may become involved in or impacted by the project. Requires a thorough knowledge of the operations area and Agile SDLC principles.
Responsibilities:
- Create clear, coherent and rigorous approach to lead working team from problem identification to solution design by applying value-based and human centered methods such as Design Thinking, Business Process Design and Six Sigma
- Provide solutions to complex business and business operation problems where the situation analysis requires an in-depth understanding of key operational levers
- Interacts with senior leaders, Product Managers and Business Architects to architect and influence operational design
- Communicates and negotiates vertically and horizontally to align design objectives
- Assists/facilitates and develops workshop and co-creation sessions with PM/PO and extended teams
- Use process engineering, design thinking, agile approaches to enable Product Managers/Owners to produce recommended solutions & target state depictions
- Structure innovative and creative approaches to brainstorm ideas and design solutions
- Excellent project management skills, including ability to prioritize work and meet deadlines
- Applies strong business judgment and ability to deal with unstructured problems and drive optimal business outcomes
Required Skills:
- 5+ plus years in one or more of the following areas: Industrial Engineering, business process design, operations modeling, business / operational / organizational / technology strategy formulation, product development, business analysis
- Excellent written & verbal communications
- Able to obtain working knowledge of key technologies deemed part of target state solutions
- Proven experience in the domain of consulting/advisory is an advantage
- Proven experience applying IE fundamentals in Financial Services is an advantage
- Experience in analysis of information and data
- Logical and systematic approach to solving unstructured problems
- Proven facilitation and meeting management skills
Desired Skills:
- Experience with complex project/program management
- Knowledge of AML/KYC business processes very beneficial
- BPM, automated Workflow and Content Management experience is a plus
- Experience with business or technology strategy development
- Strong experience with business and technology operational process definition and optimization
- Design Thinking and Agile methodology, Lean familiarity
- Proven ability to clearly articulate complex issues and findings to key stakeholders
- Practical IE background in traditional manufacturing and financial services is desirable
Skills:
- Active Listening
- Data Collection and Entry
- Process Mapping
- Project Management
- Reporting
- Continuous Improvement
- Critical Thinking
- Data Visualization
- Process Design
- Strategic Thinking
- Administrative Services
- Business Process Analysis
- Process Effectiveness
- Process Performance Measurement
- Process Simplification
Shift:
1st shift (United States of America)
Hours Per Week:
40