Job Description
The Product Manager for Commercial Banking in Canada will have a passion for the customer experience and focus on the end-to-end journeys not only to drive simplicity and innovation for Commercial Banking clients, but also for their end-customers. They will be responsible for leading the specialized product strategy for high-priority client use cases in the Commercial Bank by deeply articulating the value proposition, continuously maximizing current capabilities, and designing solutions for evolving client needs. The successful candidate should be highly collaborative in order to work with clients, sales and solution management teams, and functional partners to solve problems and to help execute go-to-market plans to drive growth for the Commercial Banking franchise in Canada.
Core activities include solution set creation, understanding and designing unique capabilities to cater to the changing needs of clients (including voice of the customer research, client journey mapping), refining the value proposition, conducting and analyzing market research, prioritizing solution enhancements, defining use case-related improvements across the middle office, and ensuring the solution is optimized for selling.
Job Responsibilities:
• Market Intelligence and Innovation to incorporate requirements and recommendations to understand client needs to inform product improvements and the overall experience for the Commercial Banking segments, including the prioritization of business cases within the Investment Planning Process.
• Articulation of the Canadian Payables and Receivables Strategy / Roadmap to help outline the benefits to clients and their end-customers
• Commercialization of Canadian payments capabilities by engaging with Commercial Banking sales and solution management teams and their clients in the design of end-to-end solutions.
• Go-to-market Execution of new product launches and business changes to ensure positive client outcomes and feedback
• Program Governance / Reporting for Commercial Banking stakeholders of key initiatives to drive growth and business efficiencies (e.g., rollout of new pricing strategies)
• Identification of Optimized Client Experiences via closing process or automation gaps, or through the introduction of third party capabilities into the ecosystem
Qualifications:
• Minimum 7-10 years of relevant Product, Strategy or Consulting experience within Payments (Banking or Fintech)
• Experience with translating a strategic vision into customer-friendly language, including a clear articulation of the client experience and value proposition
• Ability to collaborate with cross-functional teams to build better solutions and to help execute go-to-market plans
• Ability to communicate complex ideas through compelling stories, both verbal and in writing, up and down the hierarchy
• Demonstrated ability to work in global organization to influence others, drive results and change, implement projects, and engage with clients and prospects
• Skills of a diplomat to translate concepts for different stakeholders to influence decision making and to drive results across multiple, competing priorities
• Intellectual curiosity and desire to marry traditional and emerging methods of payment in Canada to solve developing client needs