Operations Manager – Beauty & Essex

This position is responsible for the overall operation and profitability of the Beauty & Essex outlet, including marketing, entertainment, sales, and revenue generation.

• Plans and oversees the operations of the outlet including guest and employee satisfaction, marketing, entertainment, financial performance, sales, and revenue generation
• Responsible for hiring, training, and evaluating all restaurant personnel and enforcing food and beverage policies and procedures
• Responsible for the scheduling, growth opportunities and employee development of all front-of-house employees
• Responsible for front-of-house operations to ensure quality, safety, beverage recipe accuracy, efficiency and profitably
• Attends and participates in any training sessions, departmental meetings, or daily pre-service meetings.
• Responsible for all menu updates
• Anticipate and accommodate needs of the guests
• Coaches and develops front-of-house employees by setting clear guidelines and expectations
• Possesses in-depth knowledge of operational systems, including payroll
• Regulates all executive-level POS functions
• Ensures the reconciliation of all end-of-shift financials
• Practical knowledge in the job duties of all supervised employees
• Communicates clearly and concisely with heart-of-house employees during service
• Ensures the completion of all opening and closing procedures as prescribed by company
• Maintain professional appearance standards as directed in the Tao Group Hospitality Employee Handbook
• Demonstrates knowledge of Tao Group Hospitality, its partners and supporting hotel environments.
• Manages server check averages and informs management and staff of necessary areas of improvement
• Complies with Tao-centric food and beverage SOPs
• Works with Purchasing and/or Warehouse Departments to ensure that any necessary operating supplies are procured
• Manages the operational budget and controls expenses, with a focus on sales, supplies, and labor
• Stays highly visible and interfaces with guests on a regular basis to obtain feedback on quality, service levels and overall satisfaction
• Maintains a robust calendar of entertainment events; DJ’s, viewing parties etc. to build brand awareness, excitement, and visit frequency
• Collaborates with the Chef d Cuisine on daily menu specials
• Remains current and connected to industry trends
• Maintains confidentiality of guest information and pertinent departmental data.
• Is an advocate of the company’s mission, vision, and values on a consistent basis

• Ensures the general cleanliness of the front-of-house, and the entire venue
• Ensures that all mechanical systems are in good working order and compliant with all federal, state, and local ordinances
• Participates in reviewing the venue’s monthly Profit & Loss statement
• Ensures Department of Health and company sanitation standards

• Ensures that the venue is compliant with all federal, state, and local laws and regulations, and company policies
• Assists the Director of Tao Group in evaluating Team Members’ job performances and annual performance reviews
• Responsible for discipline in accordance to company policies and procedures
• Assists in overseeing the replacement or repair of all breakage, damage of equipment or furniture
• Builds rapport, commitment and loyalty with customers and associates
• Investigates and responds to all specific customer complaint letters
• Portrays a positive and professional attitude
• Performs other related duties as assigned

• Associates’ Degree in Hospitality, Business or equivalent work experience preferred.
• Minimum of 5 years hospitality experience as an Assistant General Manager, Restaurant Manager or senior manager within a high-volume environment
• Strong guest service foundation, ability to coach, build a team, problem solve, and leadership skills
• Ability to lead, plan and manage change
• Must be organized, self-motivated, and proactive with a strong attention to detail.
• Proficient with computers (Microsoft Products), POS and technology.
• Excellent written and verbal communication skills
• Excellent organizational and multi-tasking skills
• Intermediate knowledge of Word, Excel, and Outlook
• In lieu of a Degree and previously mentioned experience, 7 years of hospitality management experience in a high-volume environment may be considered

• Learns by listening, observing other team members, and sharing knowledge while leading by example.
• Portrays a positive and professional attitude.

• Possesses in-depth knowledge of all food and beverage menus and the venue

• Knowledge of Mohegan Sun corporate and department policies and procedures
• Effective utilization of Mohegan Sun evaluation programs
• Works as part of a team and provides help and support to all fellow team members.
• Knowledge of Mohegan Sun corporate and department policies and procedures
• Thorough understanding of the Mohegan Tribal Employment Rights Ordinance (TERO) as it relates to employment

• Must complete all appropriate Human Resources Manager Training courses
• Completion of Tao Group Hospitality Assistant General Manager Training Program, PCI/DSS, Alcohol Awareness, Food Handling and Gaming Registration
• Must develop a thorough knowledge of culinary disciplines and cost factors (labor, food, etc.)
• SMART alcohol awareness certification
• Knowledge of Stratton Warren systems
• Understanding of Scheduling and Time & Attendance system and Manager Self Service systems

• Must be able to stand, lift and bend for extended periods of time.
• Must be able to bend and lift to 50 lbs.
• Role may include job duties or tasks requiring repetitive motion.
• Exposure to hot kitchen elements or cleaning materials.
• Must be able to work and remain focused in a fast-paced and ever-changing environment.
• Ability to work a flexible schedule inclusive of varying shifts such as days, evenings, weekends, and holidays.
• Must be able to work various shifts and flexible hours