Operations Manager

Family-owned since 1988, Interstate continues to be driven by our long-standing dedication to advancing the careers and talents of our team. We embrace a culture of recognition by rewarding exceptional employee performance and frequently promoting from within. As a fast growing national janitorial and maintenance company, we are seeking, driven team members who align with our work happy philosophy. We are proud to service clients among many business industries such as educational, office buildings, industrial facilities, healthcare, and specialty facilities. Our focus on creating healthy and safe environments allows businesses, schools and facilities across North America to thrive.

This rapidly growing company seeks enthusiastic and reliable Operations Manager to work in one of our client’s sites. The ideal candidate must be self-motivated, able to work independently, yet also be a team player. We encourage you to apply if you are looking to advance your career in a fast-growing company.

Job tasks include, but are not limited to:

· Manage the daily activities of assigned portfolio sites to include appropriate cleaning of all offices, concourses, seating areas, washrooms, and all public spaces

· Ensure that all locations within the portfolio is fully staffed at all times with the hiring and onboarding of staff

· Plan, organize, and direct team members to ensure the highest degree of customer satisfaction

· Coordinate, schedule, and perform all special project work for assigned building and throughout assigned region

· Communicate and work closely with home office to improve the operations and employee experience

· Daily supervision of the janitorial and facility staff by holding the team accountable for performance and daily attendance

· Communicate and report to Director on weekly basis

· Maintain and order cleaning supplies and inventory for all facilities and projects throughout portfolio

· Process payroll for all staff timely and accurately, according to Interstate’s Policies and Procedures

· Assure all direct reports are independently clocking in and out and processing the approvals of timesheets

· Schedule and train all new janitorial staff members

· Responsible for managing disciplines and performance, and documenting according to Interstate’s Policies and Procedures; coordinating with HR for assistance when necessary

· Enforce all Policies and Procedures, and be a champion of the Company Handbook/Code of Conduct

· Assure all buildings within the assigned portfolio are operating on budget (supplies, overtime, etc) by reviewing the budget weekly

· Uphold the highest standards of cleanliness, safety, and conduct

· Conduct building inspections and reports for clients

· Daily communication with clients via phone and email; meet with clients in person weekly, bi-weekly or monthly as determined by the RDO

· Plan and coordinate new startups, including recruiting and training new employees

· Attend walkthroughs as requested throughout assigned territory/region

· Attend monthly manager training courses to develop leadership skills

· Knowledge of OSHA and safety standards within housekeeping department

· Ensure the proper maintenance of all equipment including the repair and/or replacement of used and damaged equipment.

· Other duties as assigned.

Please note, the summary job specification is not a comprehensive definition of the post. It is subject to modification and amendment and could include other duties related to the post.

· 3-5 years’ experience working in the janitorial industry

· Prior floor experience preferred

· Ability to travel throughout the portfolio and consistency being at respective locations as this is not a remote position

· Previous experience managing a janitorial team through motivation, coaching and development

· Prior experience with Microsoft Word and Outlook

· The ability to anticipate customer needs, change goals and direction quickly and multitask.

· Ability to quickly learn and utilize Paylocity and other technology as directed and required for the role.

· Proven experience supervising housekeeping departments of 15+ employees.

· Ability to maintain a budget.

· Ability to sell additional services to clients.

· Capable of using independent judgment/solid decision-making skills ability.

· Proven comfort and experience to interact effectively with all levels of management, guests, associates, and clientele, both inside and outside of the organization.

· Activator/self-motivated to accomplish goals, with a strong sense of responsibility.

· Bilingual (English / Spanish) a plus

· Proficiency with general office PC applications (i.e., word processing, spreadsheets, databases).

· Demonstrates excellent written and verbal communication skills.

· Proven job reliability, diligence, dedication, and attention to detail.

· Must be flexible with working nights, weekends, and holidays.

· Must have a valid Driver’s License.

Physical Requirements:

• Must be able to lift up to 50lbs independently and ability to bend.
• Extensive standing and walking

Interstate Premier Facility Services Provider is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Interstate – Work Happy!