The Leasing Consultant position is the primary point of contact for residents and prospective residents. Providing outstanding customer service and demonstrating sales excellence are essential. The Leasing Consultant will guide prospects in choosing new and exciting homes. This position will support residents throughout the lifecycle of their residency.
Sales and Marketing
Warmly greet prospective residents and create a personal connection while determining needs and preferences
Professionally present the community and apartments along with specific features and benefits
Correctly complete all lease applications, assist with application verification, and notify prospective resident of results in a timely manner
Manage and convert prospect leads into leases to achieve leasing goals. Follow up with all leads and prospects that did not lease
Call or visit competitive properties to update market survey on a monthly basis. Stay informed and aware of rents, specials and events promoted by competitors
Answer telephone calls and return voicemail (prospect calls, resident issues, service requests, etc.)
Enter accurate and timely data into appropriate information systems and prepare leasing reports for the Manager as requested. Manage Entrata tasks and leads daily
Ensure the office, clubroom, apartment models, and “market ready” units are in impeccable condition
Share promotional ideas and events for marketing timeline
Assist in Social Media advertising as directed by the Manager
Assist in the preparation of move-ins such as walking apartment, preparing move-in gift, preparing move-in package (including keys, passes, etc.) as directed by the Manager
Familiar with the surrounding neighborhood and ready to confidently share information with prospects and residents
Address and complete all other duties as assigned
Customer Service
Understand and support the customer experience vision for Mill Creek Residential
Communicate service guarantees and customer service standards to prospective and current residents
Take ownership to personally address and resolve customer concerns in a timely professional manner
Support new residents during move-in process. Assist with lease renewals, move-outs and resident transfers
Contribute ideas for improving resident satisfaction to the Community Manager
Participate in monthly property renewal program with informative letters, friendly telephone calls, and/or other means of encouraging communication as needed to increase resident retention
Accept service requests from residents and route to service department for prompt processing. Follow up to ensure the request has been completed and resident is satisfied
Physically inspect property when on the grounds, pick up litter, and report any service needs to the maintenance staff and Manager
Address and complete all other duties as assigned
Embody the Mill Creek mission, values and brand promise in all that he or she does
Operational Standards
Complete all new lease and renewal paperwork, including related addendums
Attend any training classes/meetings as required or recommended by management
Update daily activity report, notices to vacate, leases, cancellations, transfers, renewals, etc., and provide information to the Community Manager
Enter accurate and timely data into appropriate information systems. Manage Entrata tasks and leads daily
Post Craigslist ads daily to generate traffic
Strive for a 25% conversion ratio of tours to new leases through effective selling and follow through skills
Know and adhere to all policies and procedures contained in the manuals issued by Mill Creek Residential or as otherwise communicated (verbally or in writing) to associates
Ensure compliance with all Federal, State and local laws. Consistently abide by Fair Housing regulations
Address and complete all other duties as assigned
High School diploma or equivalent (GED) preferred
Commitment to, and passionate for, providing outstanding customer service
Strong communication skills (written and verbal)
Multi Family or related property management experience, retails sales or hospitality experience
Clearly communicate, speak, read, and write in English as demonstrated by clear and concise written and verbal communication
Ability to take ownership of resident issues and/or concerns and come to a resolution
In depth knowledge of community, inventory, pricing and availability as well as neighborhood and local community
Continuous research of area competitors such as pricing, amenities, features etc.
Computer skills including Microsoft Word, Excel, Entrata, Yardi and Revenue Management Software
Ability to perform basic arithmetic skills such as measurement, addition, subtraction, multiplication and division
Operate general office equipment, such as, but not limited to, personal computer, tablet, telephone and successfully program fobs and other electronic devices
Capable of travelling between two or more communities, if necessary
Report to work on time, work assigned schedules (including weekends) and accurately document/verify time worked
Competitive compensation
Comprehensive medical, dental and vision
Employer sponsored short and long term disability, Life and ADD insurance
401k with employer matching
Paid time off benefits: Vacation, Sick, Holidays
Mill Creek is an Equal Opportunity Employer