Lead Product Consultant

We are looking for an experience Lead Product Consultant to lead across the newly formed product development function, accountable for developing, managing and executing on a product development plan to include the full range of CPS products.

The successful candidate will be the player manager, supporting the development of a small team, with a focus on our contact centre and digital business solutions.

You will be working alongside relevant proposition leads, technologists and solutions teams, develop standard, modular and repeatable solutions, that can be tailored and deployed into customer opportunities across Capita Public Services and beyond.

This is a home based role.

Job title:

Lead Product Consultant

Job Description:

We’re truly committed to building a diverse and representative workforce and as part of our strategic plans we are aiming to accelerate gender and ethnic representation in leadership. As such we would particularly welcome applications from people who are female and/or are from Black, Asian and other ethnic minority backgrounds.

What you'll be doing:

• Provide direct management of the product team, take responsibility for the performance and quality of the output to growth; ensuring timescales are met, products are compelling and delivered in line with business strategy and targets
• Player manager role, to support the broader team through effective leadership and management, also leading by example, with a personal focus on contact centre and digital business solutions
• Actively manage the detailed product/product line roadmap, standards and controls, their evolution and implementation to make them the best they can be for Capita and our customers
• Innovation – drive innovation in our approach to product design and management
• Own the product development process, along with associated tooling, to ensure a consistent, focused and predictable approach to product development
• To ensure that authorisation and control processes are in place for product lifecycle, ensuring implementation and monitoring the levels of compliance against Capita Policies and Standards
• Ensue the prioritisation and co-ordination of workflow into the team on a ongoing basis
• Ongoing vendor alignment to capture, latest releases, updates, pricing and technology roadmaps
• Identifying areas for improvement in the product lifecycle process to drive continuous improvement
• Attending industry events and conferences to generate new business leads, acting as a spokesperson for Capita at sales events and conferences.

What we're looking for :

• Extensive experience of delivering product and solutions to address complex business needs
• Knowledge of Capita’s solutions and sectors in which Capita operates
• Proven leadership capability, able to inspire teams. bringing leadership to life through the Capita
• Developed skills and knowledge in contact centre and digital business solutions
• Strong understanding of technology trends and how they affect Capita and our customers, develop a detailed understanding of Capita solutions and services, which must inform our product roadmap.
• Evidence of experience of defining and delivering multi-technology, innovative, cost competitive and repeatable products or solutions
• Demonstrable skills in understanding the needs of organisations and designing and delivering compelling solutions to address them
• Demonstrate an understanding of the bigger picture of how our team fits into the broader organisation and articulate how the function should align and integrate to positively contribute

About us :

Capita Public Services deliver services and solutions that keep the UK government and local government running, improving services to the community. 

Our teams use technology, innovation and intimate domain knowledge to improve services and deliver savings. From the national telecommunications network for smart meters and the UK’s employee autoenrollment scheme for The Pensions Regulator, to London’s Ultra Low Emissions Zone, we’re improving outcomes for the UK.

Capita is actively focusing on transitioning to a more standardised approach to delivering solutions.  We have started to develop our offerings through customer centric value propositions, across the broad market segments in which Capita operates.  We have a wide and diverse range of business and technology services which enable and underpin these propositions, our focus is now on documenting and standardising these building blocks as product standards for adoption for ongoing delivery.

What we hope you’ll do next:

Looking to discover more? Select ‘Apply now’ to fill out our short application and send us your CV.

Equal Opportunities

At Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer, we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process. Please email reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you to discuss. For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.

If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - CPScareers@capita.com

Location:

London

,

United Kingdom

Time Type:

Full time

Contract Type:

Permanent