Information Technology Support Technician

Information Technology Support Technician

Country Visions Cooperative is continuing to grow and now searching for an experienced full-time IT Support Technician for their Brillion location. This position will work with our other IT associates in serving the diverse needs of the cooperative.  Based in Brillion, WI, you will occasionally travel to our locations to assist with new installations, project roll-outs, and support of our operations.  A balance of customer service orientation and technical acuity will be required as this will be as diverse a role as the business we support.  Primary duties will be split between service desk operations with an opportunity to learn network and system administration.  The ideal candidate will have a strong desire to learn and grow their own skills while helping IT innovate, support, and advanced the mission of the cooperative.

Country Visions Cooperative is an agriculture based cooperative dedicated to service and building long-term relationships from generation to generation. We are proud to trace our roots back to 1923. Work with excellent team members in a successful and growing organization.

COMPANY BENEFITS

• Competitive pay: $18.00 - $30.00 per hour, depending on experience and qualifications


• Paid time off


• Annual profit sharing


• Paid holidays and additional annual floating holidays


• 401K with a company match well above the market average


• Medical insurance – 70% of premiums covered by Country Visions Cooperative


• Optional Health Savings Account with a large company match


• Dental and vision insurance


• Flexible Spending Account


• 100% Company paid Life Insurance, Short-Term Disability, and Long-Term Disability


• Employee Assistance Program


• Health and Wellness Program

JOB RESPONSIBILITIES

• Provide primary support for IT service desk


• Answer calls, manage walk-ups, log tickets, and maintain communication with end users


• Image and remediate endpoint devices such as laptops, desktops, and tablets


• Setup and assist with all IT services such as phone, M365, printing, and applications


• Assist with maintenance and tracking inventory of all IT related peripherals


• Manage computer accounts by onboarding, transferring, and terminating employee access


• Troubleshoot end user issues and provide first call resolution


• Perform entry level System Administration support for VMware, Citrix, Windows, and Linux


• Provide entry level Network Administration support for our WAN, LAN, and WLAN footprint


• Escalate issues to appropriate IT person or consultant


• Assist with employee training and maintaining knowledgebase articles


• Provide implementation support for technology roll-outs


• Participate in after-hour on-call support as needed


• 30-40% travel to Coop locations during normal work shift


• Other duties as assigned by manager

QUALIFICATIONS AND EDUCATIONAL REQUIREMENTS

• High school diploma or equivalent


• Excellent written and verbal communication skills


• Customer service driven mentality with a willingness to learn


• Ability to maintain strict confidentiality


• Technical aptitude, love of technology, and willingness to learn


• Willingness and ability to travel within CVC’s location footprint


• Must possess a valid driver's license

PREFERRED QUALIFICATIONS

• 2 years of IT experience


• 2 years of customer service experience


• Experience with networking, subnetting, SD-WAN, M365, and server infrastructure a plus


• Associates degree in Information Technology, Computer Science, or related field

Come join the Brillion Corporate office at Country Visions Cooperative! We look forward to hearing from you!