Information Technology (IT) Architect

Job Posting Open Until Filled

Salary Range: $96,945.86 - $129,296.86

Hiring Department: AIM

Our culture in the Department of Atlanta Information Management (AIM) is rooted in our shared core values: Transparency, accountability, collaboration, service, and integrity. The AIM team understands our role as a strategic partner to departments throughout the city; we strongly believe technology has the potential to elevate the City of Atlanta and is essential to moving the mayor’s vision forward. With the effective use of technology, we become more efficient, more effective, and innovative. We become more capable of enhancing the experience of all affected by City government. AIM’s mission is to advance Atlanta by being consistent in the delivery of innovative, reliable, secure, and user-focused technology solutions. 

Our team members exemplify the shared core values above, so if you have these characteristics, consider joining us as we work to advance technology for the city, its esteemed citizens, and valued visitors.

General Description and Classification Standards

Constituents of the City of Atlanta regularly engage the city government to report issues and request city services.  The city utilizes a Customer Relationship Management (CRM) system to capture, track, and respond to the citizens’ issues and requests.  City of Atlanta is implementing a new CRM solution from Microsoft Dynamics 365 and is seeking a Solutions Architect to support the application.

As a Microsoft Dynamics Solutions Architect, you will be responsible for designing, implementing, and maintaining Microsoft Dynamics solutions to meet the business needs of customers. You will play a critical role in translating business requirements into technical solutions and ensuring the successful deployment of Dynamics 365 applications. This role requires a deep understanding of Microsoft Dynamics 365, along with strong analytical, problem-solving, and communication skills.

Key Responsibilities:

• Solution Design and Architecture:
  
  
  
  • Collaborate with business stakeholders to understand their requirements and translate them into functional and technical specifications.
  
  
  • Design end-to-end solutions using Microsoft Dynamics 365, ensuring alignment with business goals and technical standards.
  
  
  • Develop architecture diagrams, data models, and integration plans.
  
  


• Implementation and Customization:
  
  
  
  • Lead the configuration, tuning, and optimization of Dynamics 365 applications.
  
  
  • Develop plugins, workflows, and scripts to extend Dynamics 365 functionality.
  
  
  • Ensure seamless integration of Dynamics 365 with other enterprise systems.
  
  


• Project Management:
  
  
  
  • Oversee project timelines, deliverables, and resources to ensure successful project completion.
  
  
  • Work closely with project managers to provide regular updates on project status, risks, and issues.
  
  
  • Conduct solution testing, user training, and post-implementation support.
  
  


• Technical Leadership:
  
  
  
  • Provide technical guidance and mentorship to junior developers and team members.
  
  
  • Stay updated on the latest Dynamics 365 features, tools, and best practices.
  
  
  • Advocate for best practices in solution design, development, and deployment.
  
  


• Client Engagement:
  
  
  
  • Act as the primary technical point of contact for clients, addressing their queries and concerns.
  
  
  • Conduct workshops and presentations to demonstrate Dynamics 365 capabilities and solutions.
  
  
  • Build and maintain strong relationships with clients, ensuring high levels of satisfaction.
  
  

Qualifications:

• Education:
  • Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field.
• Experience:
  • Minimum of 5 years of experience in implementing and customizing Microsoft Dynamics 365 solutions.
  • Proven track record of successfully leading Dynamics 365 projects from inception to completion.
  • Experience with Dynamics 365 modules such as Customer Service, Sales, Marketing, Finance, and Operations.
• Technical Skills:
  • Proficiency in Dynamics 365 customization, configuration, and development.
  • Strong knowledge of Microsoft Power Platform (PowerApps, Power BI, Power Automate).
  • Experience with Azure services, .NET, C#, JavaScript, and SQL.
  • Familiarity with data migration tools and techniques.
• Soft Skills:
  • Excellent problem-solving and analytical skills.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Effective time management and organizational skills.

Preferred Certifications:

• Microsoft Certified: Dynamics 365 Fundamentals
• Microsoft Certified: Power Platform Solution Architect Expert
• Microsoft Certified: Power Platform App Maker Associate
• Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate