Help Desk Analyst--Information Technology
Graves Gilbert Clinic|
- Answer and manage the Help Desk line, providing timely and professional responses to end-user inquiries. |
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- Log and categorize service requests accurately, with a focus on supporting clinical applications like EMR and Practice Management systems. |
| -Provide specialized assistance for clinical applications, including troubleshooting issues related to EMR and Practice Management. |
| -Collaborate with healthcare professionals to ensure optimal utilization of clinical software. |
| -Ensure the proper functioning of Windows-based systems and promptly resolve desktop-related issues. |
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- Independently resolve technical issues when possible, and escalate to the appropriate IT staff for specialized clinical support. |
| - Conduct timely follow-ups with end-users to ensure resolution and communicate the status of unresolved issues. |
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- Assist end-users in troubleshooting and resolving technical problems, with a particular focus on clinical application workflows. - Provide proactive support and guidance to healthcare staff to enhance their use of IT tools. |
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- Collaborate with IT team members to identify opportunities for process improvement, especially in the context of healthcare applications. - Collect and relay constructive feedback from healthcare professionals to improve the overall IT support experience. |
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-As expected with all healthcare positions, must adhere to HIPAA/OSHA/BLOODBORNE PATHOGEN regulations and maintain associated workplace trainings. -Other duties as assigned/necessary. |
Requirements:
2+ years work experience in Help Desk environment highly preferred.
Troubleshooting Windows OS
MS Office support
Networking support
Printer support, local and network
VoIP phone support
Excellent interpersonal & communication skills (oral and written) with high focus on customer service
Must have ability to multi-task and prioritize in a very busy environment.
This position will involve an on-call rotation.