General Manager

Overview of Position

Responsible for the successful operation of a Sales and Distribution Center.  This involves sales, logistics, customer experience, and partner engagement.

Supervisory Responsibilities:

Oversight of the leaders and staff of a Sales and Distribution Center.

Primary Responsibilities:

Leadership

1. Oversight of all aspects of the Sales and Distribution Center (partner relations, sales, logistics, customer experience, and financial performance).


2. Oversee the work of department managers and staff.


3. Hire new staff in partnership with regional/Home Office.


4. Responsible for P/L, shrink/damages, and AP/AR.


5. Problem solving in partnership with Home Office/regionals.


6. Schedule strategically and use HRIS reports to monitor overtime, attendance, and performance management.


7. Opportunity to participate in regional/organizational projects.


8. Responsible for payroll budgets and administration.


9. Lead a safety culture through the adherence to government and company safety policies.

Operations

1. Responsible for purchasing via partnering with Central Buyers.


2. Recognize and resolve facility maintenance and cleanliness issues.


3. Maintain delivery fleet.


4. Annual budget
   
   
   
   1. Create in partnership with regional manager and Home Office.
   
   
   2. Monitor adherence to budget, make corrective actions, and communicate issues to regional manager and Home Office.
   
   
   
   


5. Supervision of the inventory process using inventory and ordering systems, partnering with department managers/supervisor, and coordinating with the Central Buying Office.

Sales & Service

1. Supervise the functioning of the Service department, ensuring the processing of invoicing, payments, and customer accounts.


2. Use assessments and training material to coach and develop sales teams.


3. Monitor individual and team sales performance using sales data, individual conversations, and weekly/monthly sales meetings.


4. Use Customer Relationship Management (CRM) software to analyze and monitor customer data.


5. Partner with regional manager and Home Office to set individual and team sales goals.


6. Develop and maintain customer relationships via personal visits, calls, or other forms of communication.


7. Identify and address merchandising/stocking opportunities.


8. Promote Ecommerce sale, promotional events, and special offers with the sales team and customers.

Partner Engagement

1. Own the new hire onboarding process, in partnership with the Training and Development team.


2. Foster a positive relationship with the ESOP (employee owners) committee.


3. Create and implement partner recognition/celebration events.


4. Ensure training compliance in partnership with the Training and Development team.


5. Post and promote Home Office communications via the local profit and communications board, the internal newsletter, and email notices.


6. Actively promote company benefits, such as insurance open enrollment, ESOP financial benefits, tuition reimbursement, and wellbeing services.

 Required Skills/Abilities:

1. Excellent verbal and written communication skills.


2. Excellent sales and customer service skills with proven negotiation skills.


3. Strong supervisory and leadership skills.


4. Excellent organizational skills and attention to detail.


5. Proficient with Microsoft Office Suite or related software. 


6. Ability to travel periodically.


7. Ability to lift 25 pounds