Fixed Operations Manager

Looking for a great opportunity to work in Canada’s
largest Automotive Group? Join the Family today, the Dilawri Lifestyle is
waiting for you!

Dilawri Group of Companies is now actively searching for a Fixed Operations Manager to join our team.

Responsibilities:

• Supervise,
  direct and lead all aspects of the Service and Parts Departments and their
  operations.


• Maintain a
  high profitability in all areas and keep all departmental expenses under
  strict control.


• Monitor and
  maintain all manufacturer warranty programs for high profit and claim
  accuracy. 


• Maintain high
  Customer Satisfaction Index (CSI) percentage rating at all times.

Responsibilities
Related to Service:

• Plan
  departmental objectives, jointly with the General Manager, Service and
  Parts Managers


• Prepare and
  manage the annual operating budgets of the Service and Parts Departments


• Develop and
  implement a marketing plan to solicit new customers and maximize retention
  of existing customers


• Keep abreast
  of federal and provincial regulations and municipal bylaws governing
  maintenance work, such as those concerning the removal of hazardous waste,
  etc.; understands and observes them


• Be familiar
  with, and apply, the manufacturer’s warranty conditions and policies


• Examine the
  rules applying to warranty policy, understand and implement guidelines
  with regard to warranties, see that claims are appropriately processed and
  forward details and clarifications on the warranties to customers


• Maintain a
  top-quality repair service and reduce returns to the shop; intermittently
  check work performed, to ensure that it meets strict quality standards


• Keep
  up-to-date on new equipment and tools, and makes purchasing
  recommendations


• Prepare lists
  of labor costs for the more routine maintenance jobs

 Responsibilities
Related to Parts:

• Maintain
  inventory control including purchasing, selling, and stocking, pricing and
  counting parts


• Maintain
  proper and legal practices in receipting, costing, and selling


• Maintain and
  track marketing, merchandising and promotional programs


• Track and
  prepare regular and thorough obsolescence and core returns


• Ensure that
  aged inventory levels remain very low Conduct regular physical inventory
  counts to maintain accuracy


• Understand
  and comply with all manufacturer warranty ordering and return policies


• Every month,
  follow-up, calculate and record the dollar value of urgent orders and the
  cumulative value of the resulting losses due to obsolescence


• Manage the
  purchase of parts from sources other than the manufacturer


• Establish
  parameters for price setting which generate sufficient gross profit to
  produce satisfactory profits for each category of customer


• Reconcile the
  inventory and send a copy to accounting at the end of the month


• At the end of
  the month, provide the Accounting Department with information on
  appreciation and depreciation


• Prepare lists
  of labor costs for the more routine maintenance jobs


• Negotiate
  best prices when purchasing from any vendor and take advantage of all
  manufacturer discount-purchasing programs


•  Every
  month, follow-up, calculate and record the dollar value of exceptional
  orders and the additional cost of the resulting sales

Qualifications: 

• 2-4 years of
  experience with a high-volume Fixed Operations department, preferably in a
  luxury dealership


• Excellent
  customer service skills ensuring that the service team performs
  effectively and that customers are satisfied


• Up-to-date
  knowledge of the operation, maintenance and repair of most domestic and
  imported cars


• Excellent
  people management skills; demonstrating an ability to organize the work,
  deliver excellent customer service, commanding the respect of the team
  while remaining well liked and effective


• Excellent
  written and oral communication skills


• Organizational
  ability and attention to detail


• Proficient
  computer skills


• Experience
  with CDK, and easily adapts to new software platforms


• Full Class 5
  license and clean driving record

Advantages of the Dilawri
Lifestyle 

• First hand mentoring from auto
  industry leaders


• Innovative, exciting work
  environment


• Employee discounts on vehicle
  purchases and leases


• Employee discounts on service
  and parts


• Career growth opportunities


• Competitive compensation


• Generous benefit package


• Exclusive Dilawri offers


• A true Family culture

Dilawri Group of
Companies is
Canada’s largest automotive group with 75+ franchised dealerships representing
35+ automotive brands throughout Quebec, Ontario, Saskatchewan, Alberta,
British Columbia, and Washington DC. Privately owned and operated by the
Dilawri family since 1985, the company continues to expand its footprint in
Canada, building on its history of excellence in the automotive industry. With
more than 4,000 employees, Dilawri Group of Companies is proud to offer
exceptional products and customer service in every dealership.

Dilawri Group of
Companies is not only a leader in the automotive industry, it is also a leader
in the communities it serves, having established The Dilawri Foundation in
2002. The Dilawri Foundation has contributed tens of millions of dollars
throughout Canada supporting a variety of charitable causes.   
     

Go to our website
to see more about our company and the many reasons why you will want to work
for us!

We do thank all
applicants in advance, but only those selected for an interview will be
contacted. Thank you for your interest!