Epicor Operations Consultant

At ComTec we conduct our day-to-day business around 4 Simple Core Values:

• Dedicated to our Employees
• Passionate about the Customer
• Do the Right Thing
• Fire in the Belly

If you would like to be a part of bringing those values to life for our team and our customers, please keep reading...

JOB SUMMARY:

As a member of the Enterprise Systems Group, you will deliver multiple software implementations via consulting activities from kickoff to Go-Live, on time, on budget and to the agreed scope, as well as provide ongoing client support.

• REPORTS TO: Manager, Enterprise Systems Group

DIRECT REPORTS: None

ESSENTIAL FUNCTIONS:

· Be the trusted advisor to clients on system configuration and implementation, using Epicor’s signature methodology for problem identification, implementation, documentation, testing and training

· Communicate with customer to determine needs, and contribute solution design as well as overall business strategy

· Interpret requirements data and identify any gaps between current state of purchased modules and desired functionality in future state

· Manage project issues and coordinate activities and schedules with both clients and internal team members in order to resolve in an effective and timely manner

· Assist with generating quote specifications and proposal generation

· Ability to adhere to project timelines and meet Service Level Agreement goals

· Provide support for clients in a help desk capacity and assist in troubleshooting application questions

· Provide on-site training and consulting for clients if necessary

ADDITIONAL RESPONSIBILITIES:

· Maintain daily timesheet and expense report entries and submit them accurately and timely

· Other duties as required

TECHNICAL SKILLS:

· High level (Intermediate) of proficiency in MS Office and SharePoint

· Experience (Intermediate) with ERP Solutions such as Infor Visual, Syteline, Epicor, Great Plains, IQMS (DELMIAWorks) etc.

SOFT SKILLS & ABILITIES:

· Strong written and verbal communication skills

· Pleasant and professional demeanor in all client and internal communications

· Ability to multitask

· Intellectually resourceful with sound judgment and effective decision-making abilities

· Independent worker and able to work effectively on daily tasks without direct supervision

· Strong organization skills and ability to operate efficiently throughout daily tasks

· In general, owns issues through resolution although understands when to escalate a problem to another team member and whom to escalate to; accepts escalated issues; and mentors when appropriate

· Demonstrates empathy with users and professionalism at all times

· Work well with clients at all levels

· Operates with client satisfaction in mind

· Energy, enthusiasm and results-oriented

· Strong troubleshooting and analytical skills

EDUCATION, EXPERIENCE, & KNOWLEDGE:

· Bachelor level degree

· Minimum 5 years’ experience in a manufacturing environment with solid exposure to an ERP software.

· Understanding of Manufacturing Operations

· Proven success in ERP software project implementation and deployment across multi-business verticals

WORK ENVIRONMENT/PHYSICAL DEMANDS:

· Use of computer and office equipment

· Ability to remain calm in stressful situations

· Performs all administrative functions expected at this level

ADDITIONAL REQUIREMENTS:

· Ability to schedule for evening or weekend work occasionally

· Valid driver’s license in your state of residence and reliable personal vehicle

 LOCATION: We are seeking candidates based in or willing to relocate to the Rochester, Syracuse, or Buffalo areas. 

Benefits:

• Competitive salary
• Relaxed Company Culture
• Value Recognition and Rewards
• 9 paid holidays
• Generous Vacation Allowance
• Health/Dental/Vision Insurance
• Life Insurance and LT/ST Disability
• Birthday Paid time off
• Company 401K
• Company laptop & Cell Phone
• Team Outings & Events
• Weekly Company Meals
• Flexible Work/Life Balance Valued