Depot Hire Controller - Glasgow

A little bit about our company:

Jarvie Plant Ltd is a leading independent plant and equipment hire company with over 60 years of experience in the industry. We provide a wide range of plant and equipment hire solutions to the construction, civil engineering and industrial sectors. Our Head office is in Newbridge, with depots across Scotland and Manchester. We operate through 6 divisions incorporating Plant, Handling, Access, Accommodation, Power and Commercial Vehicles. As a family business with family values our focus is on delivering excellent customer service all the times.

The Role of Depot Hire Controller:

As our Glasgow Depot Hire Controller, you will be the first point of contact for all customer enquiries, handling them through email, telephone, and face-to-face communication. Key responsibility area's include:

• Respond promptly and professionally to customer enquiries
• Provide detailed product and service information, as well as expert advice
• Resolve queries efficiently, ensuring a high level of customer satisfaction
• Collaborating with various departments to ensure stock availability, timely deliveries, and collections
• Continually develop your knowledge of our hire fleet and accessories, including transportation costs
• Create quotations, process off-hires, and quality check purchase orders
• Build and maintain strong relationships with clients and potential customers
• Proactively drive sales growth by conducting outgoing sales calls
• Ensure accurate documentation and administration for hire, service, exchanges, and sales
• Maintain and update customer data in our CMS system, HubSpot
• Take ownership of the hire process from initial customer enquiry through to delivery and collection

Are you the right person for this role?

The successful candidate will have the following skills and/or experience:

• Confident, ambitious, and customer-focused nature
• Previous experience in a customer-facing role, ideally within the hire desk or plant hire industry (preferred but not essential)
• Strong communication skills, both written and verbal
• Highly organized with excellent time management skills
• Ability to work well as part of a team
• Proficient in Microsoft Office and Outlook
• Eagerness to learn new skills and expand product knowledge
• Motivated and seeking career progression opportunities

In addition to your skills and experience, does your work ethic align with our core values?

• Safety Conscious – Safety comes 1st in all Jarvie Plant Operations
• Collaborative – Strong individual performer, but a Team Player to help one another reach our goals.
• Dependable – Strong Team member that the Service Control team and Customers can rely on to do the right thing.
• Progressive – possess a drive to assist with continual improvement
• Responsible - we make the communities that we call home a better place

If yes, this may be the opportunity for you.

The Benefits of working at Jarvie Plant:

Our Company vision and values are at the core of everything we do here at Jarvie Plant. With an attractive rewards package, that includes a competitive salary, our wide range of generous benefits include:

• Monday to Friday work pattern – no shifts
• Tailored Learning Opportunities and Learning & Development Programme
• Our Employee Discount Scheme
• Staff Discount
• Extra Holidays
• Employee Assistance Programme
• Employee recognition scheme
• Cycle to Work Scheme
• Company Pension Scheme

If you have the skills, experience and drive to be a Depot Hire Controller here at Jarvie Plant Ltd, please proceed with your application via our recruitment portal SWAG. Please note that applications for this role will only be reviewed on submission of your CV via our SWAG recruitment portal. If you have any further questions regarding this role please contact recruitment@jarvieplant.co.uk

What we need you to know before applying and/or accepting a job offer from us:

Unfortunately, we will not consider applications from candidates that require sponsorship. International applicants will only be considered for interview on receipt of documentation to confirm your Right to Work in the UK.

If we offer you a position, this will be subject to the completion of certain satisfactory checks. Depending on the requirements of the role, this may include a DVLA points check, credit and/or criminal reference checks, as well as providing satisfactory references.

Jarvie Plant - where people are and always will be our greatest asset!

Jarvie Plant Ltd is an employer that welcomes applications from all suitably qualified persons. Regardless of disability, age, race, religion, gender identity, sexual preference or sexual orientation we are committed to promoting a culture that protects the physical and mental health of all our staff.