Customer Service & Support

Marion Subaru Customer Service & Communications 

Service Department / Business Development Center.
Full Time (40 Hour 5 Day Work Week Monday-Fri

8:00am to 5:00pm (

ay Work Week)

Hourly Range from $ 15.00 - $16.00

Resumes will be received confidentially

This position is part of our Service Departments support team.  The primary focus assisting customers with scheduling appointments for service on their vehicles via texts/calls/emails.  Additionally, this position supports the Service Advisors and Service Department Manager. Successful candidates will be capable of prioritizing and coordinating multiple tasks, have positive energy, be professional (including appearance) and must enjoy assisting customer and helping them solve challenges. Excellent attendance is a must!

Benefits Include: Vacation Pay/ Holiday Pay/ Personal Time Off/Jury Duty/Family Funeral Leave/Health Benefit Package Options (Medical-Dental-Vision/Continued Training/Employee Discounts/401 K 

Duties include:

• Communicating with customers and business partners through phone, text and email.
  


• Update both customer communication and team member communication systems inside the dealership.


• Update customer information in CRM.
  


• Support customer call-In's requesting Service Appointments/Scheduling Appointments.
  


• Other clerical functions to keep our Service and Parts operations running smoothly.

Qualifications:

• High school diploma or equivalent


• Experience with Microsoft Windows Office (Word, Excel, Outlook)


• Data Entry Knowledge


•  Professional verbal and written communication skills


• Excellent customer service skills (Hospitable/Patient)


• Website Navigation and Social Media Literate


• Professional appearance and attitude.

Requirements: Valid Drivers License

Right to Work in United States

Full Mobility (Due to Support Tasks)

This is not a remote position.