Customer Service Representative -San Antonio

Full-time

On-site

Houston, Texas, United States

Texas Johns is the leading provider of comprehensive construction site services in DFW and Greater San Antonio Metroplexes. We are strongly committed to a foundation of operating excellence, professionalism, and financial strength. Texas Johns serves customers in residential, commercial, industrial, and municipal markets.  At Texas Johns, we are looking for people who are committed to listening to our customers, understanding their needs, and providing solutions. If you have a passion for helping people and creating a great customer service experience, then join us and make a career out of making a difference.

Job Duties:

Manage a high-volume of incoming calls from customers
Listen and respond to customers’ needs and concerns
Research answers or solutions as needed
Navigate through multiple systems
Communicate with the customer in a professional manner
Collect payment for services
Filing of current and old orders
Report any route or work order issues to Dispatch/Supervisor

Requirements:

High school diploma or equivalent
1 year experience minimum in an office environment
Proficient with Computers, Microsoft applications, and phone systems
Knowledge of routing and route optimization processes
Friendly attitude and “listening ear”
Ability to quickly access information and make decisions
Ability to solve problems
Excellent written, verbal, and keyboarding skills
Proficient with MS Software programs (Outlook, Word)
Accounting experience is preferred
Order Entry experience is preferred

Texas Johns is an equal employment opportunity employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, protected military/veteran status or any other protected factor.

Apply now

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