Customer Service Representative I

Superior Products, at the Best Price, Delivered on Time and with a Smile. Every Time. If you want to understand what Capitol Food Company is all about, believe us when we tell you that headline up there isn't just some "sounds great" sales line. For us, it's real. Around here, customers really do come first. And giving them the best products, price, and lead time, delivered with kindness, is how we keep the lost art of customer service alive. We may have gotten a bit bigger over the past century and a quarter, but our small-town service has stayed the same. The smooth operation of our clients, whether in the beverage, snack food, baking, or pet food industry, is our top priority. From the simplest wheat flours to the most complex custom blends and mixes, all Capitol Food Company ingredients have two things in common - superior quality and exceptional value. We source hundreds of ingredients painstakingly selected from all over the world, from manufacturers committed to uncommon quality and sustainability. And we're quite willing, able, and happy to accommodate our customers' most precise specifications. Our headquarters is in Cerritos, CA and just down the road in La Mirada is our plant. We have distribution centers in CA, OR, GA, SC, NC and IL.

About the role:

Responsible for engaging with customers on behalf of the company. Their essential duties and responsibilities include answering phone calls or emails from customers to address any questions or concerns and processing customer purchase orders. The CSR reports to Kyna Moore, Customer Service Manager.

Responsibilities:

• Monitor Order Desk email box · Process customer orders.
• Submit orders to the sales team to confirm pricing.
• Confirm purchase orders to customers via email or fax.
• Liaise with other departments to address miscellaneous customer issues (QA, routing/shipping, inventory)
• Communicate/Report food safety and quality concerns to the Customer Affairs Team to initiate corrective actions.
• Assist with inbound phone calls when the receptionist is away.

• Language Skills– Ability to read and interpret documents such as purchase orders, invoices, Bill of Ladings, etc. Ability to communicate effectively with customers and other company employees.
• Mathematical Skills- Ability to calculate figures and amounts on such documents as customer purchase orders. Ability to apply concepts of basic mathematics. ·
• Reasoning Ability- Ability to multi-task while paying attention to accuracy and detail. Ability to apply common sense understanding to carry out instructions furnished in written and oral form. 
• Computer Skills- Ability to operate a computer, including the operating system, Microsoft Office programs, Excel, etc.