Customer Service Representative

CHEMetrics located in Midland, VA, and a subsidiary of AquaPhoenix Scientific, has an immediate opening for an experienced, organized, and detail-oriented Customer Service Representative (CSR). The CSR is responsible for exceeding customer expectations by handling inquiries, processing orders, and meeting deadlines in a courteous, efficient, and timely manner.  The CSR communicates regularly with both internal and external customers and requires a “can do” approach to service. 

This is an excellent opportunity for a self-motivated and reliable individual looking to build a career with a fast-growing company that operates as an integrated team.  We offer a small family-minded work environment where your expertise is appreciated, and your presence is valued.  The Customer Service Representative position is a full-time, hourly position with full benefits and no direct reports.  

AquaPhoenix Scientific considers applicants with diverse backgrounds, education, and work experience; however, applicants for the CSR position will frequently have a combined education and/or work experience that is a minimum of a high school diploma or equivalent and at least two or more years’ work experience in a customer facing environment.   

Other key areas of responsibility include: 

• Provide customers with quotes on catalog items, product/service availability, lead times, and/or tracking using the company pricing systems and policies
• Handle customer inquiries, orders, concerns, etc. in a way that leaves the customer with a feeling of satisfactory resolution, and when necessary, escalate issues to management
• Possess accurate product and service knowledge
• Exceptional verbal and written communications skills are required, as well as proficient data entry skills and accuracy
• Remain current with new and existing product development
• Ability to work independently but also collaboratively within a team environment
• Represent the company in a way that projects an image of quality, integrity, and superior knowledge and comprehension
• Availability to work Monday - Friday; 8:00 AM - 4:30 PM. No Weekend or Holidays 

Other key qualifications, skills and attributes include: 

• Experience working in a customer-facing environment preferably in a call-center atmosphere.
• Ability to accurately place orders and provide resolutions to customer inquiries while working in a managed fast-paced environment.

• Proficient with keyboard functionality and typing 
• Excellent interpersonal and communication skills
• Displays enthusiasm, initiative, and pride in one’s work
• Effective time management and organizational skills
• Demonstrate a sense of urgency in completing work assignments

 If you are looking for a great work environment, excellent training to ensure your success, competitive pay and exceptional benefits that include health, dental, vision, 401(k) and paid time off consider a career with AquaPhoenix Scientific.  We are an Equal Opportunity Employer that embraces diverse skills, perspectives and ideas that help our business grow.  For more information about us or to apply, please visit www.aquaphoenixsci.com.