Customer Service Representative

Company Description

Doral Elite Collision Center is a new body shop in Doral, FL. We are an associate of Talleres Biondi C.A., a Venezuelan corporation founded in 1996. For over 15 years, Talleres Biondi has provided auto body and paint services for both commercial and private vehicles. During this time we have been working with the largest and the most prestigious insurance companies in the country, and now we are bringing that experience to Miami.

Doral Elite Collision Center offers high quality services and reliability with the highest technology in the automotive market while ensuring the excellence of our service at a fair price.  We guarantee honesty, and on time delivery, with customized attention to each vehicle. We are staffed with a highly trained, responsible and motivated team to provide elite quality services.

Doral Elite Collision Center presents the most advanced tools in auto body Repairing and Painting, Cold Welding Machine, Spray Paint Booth, Paint Mixing Lab and Computer-Based Color Matching System, for both domestic and imported vehicles.

Doral Elite Collision Center has a 12,500 ft. facility with room for 35-40 vehicles. The body shop is divided into a customer service office, diagnostic area, measurements and straightening area, painting laboratory, preparation and painting area, assembly area, alignment and balancing area and as well a private office for appraisers is also available.

Doral Elite Collision Center’s Mission is to provide high quality, convenient and complete auto body collision and repair services at very reasonable prices. TRUST, is the most important aspect of the business. The company’s goal is to have the highest customer satisfaction in quality, friendliness and turnaround time while performing new ways to exceed our client’s expectations.

Job Description

Job Summary

The Customer Service Representative (CSR) is responsible for providing effective customer service for all customers by using knowledge of company products and services. CRS’s interact with customers to provide information in response to questions, concerns and complaints by phone and Internet.

Expert communication and listening skills are a must for this challenging and rewarding position which is often the “face” of the company to the customers. By listening effectively to find the root cause of issues, and communicating in a clear and friendly way, the Customer Service Representative is able to solve the issue and provide a positive customer experience.

Customer Service Representatives know how to diffuse a tense situation and do everything within reason to quickly and effectively resolve the issue.

Responsibilities:

• Manage and prioritize multiple concerns simultaneously.
• Provide appropriate and correct information to incoming customer order status and product knowledge requests.
• A positive attitude, even when faced with misplaced criticism or frustration.
• The ability to learn quickly and move on from both success and failure.
• Process customer orders/changes/returns according to established department policies and procedures.
• Work closely with the credit department to resolve disputed credit items.
• Provide timely feedback to company management regarding challenges or customer concerns.
• Partnership with the sales team to meet and exceed customer’s service expectations.
• Listen, document, and help resolve conflicts with customers.
• Document the patterns and queries that may indicate a larger problem with the product or service that needs to be resolved.

Qualifications

Qualifications:

• High School diploma.
• Previous customer service experience.
• Computer experience and aptitude.
• Previous experience with corporate phone systems or switchboard.
• Patience in dealing with confused or irate customers.
• Problem-solving skills, and the ability to think under pressure.
• Commitment to continual education about the company, products and services.

Additional Information

All your information will be kept confidential according to EEO guidelines.