Customer Service Rep

We are looking for a detail-oriented Customer Support Specialist to join our team. This role involves handling data entry for order processing, managing high volumes of customer communications, coordinating shipments, and maintaining strong interdepartmental relationships. The ideal candidate will excel in a fast-paced environment, ensuring that customer orders and inquiries are managed accurately and efficiently.

Responsibilities include but are not limited to:

• Perform data entry for order processing with a high degree of accuracy.
• Manage a high volume of emails, providing timely responses to customer inquiries, requests, and concerns.
• Communicate verbally and in writing with customers about orders, pricing, inventory, and other requests.
• Coordinate with transportation carriers to ensure timely scheduling for customer shipments.
• Maintain and update inventory control records to facilitate order processing.
• Collaborate with various departments and all levels of management:
  • Warehouse personnel for order substitutions and revisions.
  • Sales team regarding orders, pricing, inventory levels, and customer complaints.
• Work with outside carriers to confirm load availability for customer pickups.
• Maintain and manage the customer database for advanced shipping notices and routing requests.
• Multitask and manage priorities effectively in a fast-paced environment.

Skills and Qualifications:

• Prior truck scheduling experience is preferred.
• Strong data entry skills with attention to accuracy and detail.
• Excellent verbal and written communication skills, especially over the phone.
• Proficiency in Microsoft Office and general computer knowledge.
• Good math skills for handling order processing and inventory tasks.
• Exceptional attention to detail and ability to prioritize in a dynamic environment.

If youre organized, customer-focused, and thrive in a fast-paced setting, wed love to hear from you! Apply today for immediate consideration!

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.