This is your opportunity to join a Market Leader!!
The Company
Swagelok is a $2.8 billion, privately-held company. Swagelok designs, manufactures, and delivers an expanding range of the highest quality fluid system products and solutions. Through an exclusive network of authorized Swagelok sales and service centres Swagelok delivers knowledge, resources, innovations, and value to customers worldwide and helps customers minimize their impact on the environment. Its products and services help customers become more energy efficient, reduce emissions, and reach their sustainability goals.
Our vision is to be the fluid system experts the world relies on and our mission, as fluid system experts, is to provide integrated commercial, technical, and business solutions, which sets the benchmark for customer and Swagelok success. In doing so, Swagelok is creating a high performance, results oriented company ready to meet competitive challenges worldwide and create value for customers, distributors, associates and the communities in which it operates.
Swagelok Australia New Zealand provides fluid system components and services to Queensland, New South Wales, Australian Capital Territory, Victoria, Tasmania, South Australia, Northern Territory, Western Australia, New Zealand, Papua New Guinea and New Caledonia.
The Role
Based in our Canning Vale branch, we are looking for an enthusiastic and driven ‘go-getter’ with a mechanical aptitude or industrial background who will be able to develop new and build on the already established customer relationships Swagelok delivers to.
This role will see you building pivotal relationships with our customers through inbound sales enquiries, providing advice and product information as well as maintaining a continuous high level of customer service whilst engaging with our ‘One Team’ approach servicing Australia and New Zealand.
Key Responsibilities:
• Preparing quotations and processing customer orders
• Entering and recording notes into SAP for all customer discussions
• Building and developing customer rapport and assisting customers with their enquiries
• Proactively communicating with customers with regards to delays or issues that may arise and effectively resolve customer complaints
Competencies
Essential
• Excellent interpersonal abilities with well-developed communication skills, to be flexible and empathetic in their approach
• Inquisitive mindset to provide effective solutions for our customers
• Enthusiasm to develop and increase your own product knowledge and capabilities
• Demonstrated ability to work as part of a collaborative team
• High attention to detail and accuracy in data entry
Desirable
• Demonstrated experience in an Internal Sales/Customer Service role with the ability to engage with all stakeholders both internally and externally
• Knowledge of industrial applications, products and processes
• Knowledge and experience using SAP as a CRM
What We Offer:
• Competitive salary package. (including bonus incentives)
• Clothing allowance
• A collaborative and innovative work environment.
• Ongoing professional development and career growth opportunities.
• On-site parking - free
• Full training on our product range and services will be provided on induction,
• A $1500 bonus on training completion (after 6 month probation)
If you are ready to be part of this dynamic team, apply now!
Please note: Applicants must be Australian Citizen / Permanent Resident and have full work rights
Only shortlisted applicants will be contacted. We thank you for your understanding.
More about Swagelok - https://anz.swagelok.com/en