Customer Service Associate

Reports to: Assistant Store Manager or Store Manager
The Customer Service Associate is the first point of contact for our customers. We strive to be the point of contact in a friendly respectable manner that will entice our customers to be with our organization for a long time and therefore, increase revenue for all our Markets.

RESPONSIBILITIES:

• Assists Management in maintaining total interior and exterior appearance to standards, which includes cleaning and stocking of shelves and cases.
• Adheres to all State and Federal Laws regarding alcohol and cigarette sales
• Maintains familiar with pricing policies
• Communicate with Management with any and all discrepancies in sales, cash, inventory or in other areas.
• Accurately rings in all sales through point of sale.
• Accurately accounts and controls cash in drawer to be within Company guidelines
• Helps monitors competitors retail gasoline prices and reports changes to Management. If needed, will adjust retail gasoline prices with Management help.
• Protects Company assets at all times. If needed, will shovel and spread salt on sidewalks and on company property, which includes pump islands. Clears ice and snow off fuel dispensers and will accurately record such activity
• Responsible for maintenance of coffee supplies, reach in cooler and overall cleaning of store, which includes but is not limited to, cleaning of shelves, coffee stations and cold drink dispensary.
• May need to check refrigeration equipment for proper performance, regarding temperature
• Reports all maintenance problems to Management such as, but not limited too, accidents, security issues and other emergencies to Management
• Maintains highest level of confidentiality
• Other duties as assigned
• Work in other Departments as necessary

INELV