Customer Service Associate

Job Summary:

Under the direction of the Assistant Store Manager, the Customer Service Associate provides excellent customer service and cash-handling skills. This position reviews all activities associated with handling customer transactions and ensuring a positive shopping experience for every shopper in our store.

Job Status: Full-time, Hourly Non-exempt

Duties/Responsibilities:

• Maintains excellent customer service in all areas of the store.


• Maintains a neat and clean cashier center area and sales floor.


• Maintains correct change for all registers.


• Ensures correct pricing is entered into the POS system.


• Ensures all customers are greeted and get assistance as needed.


• Ensures all registers balance at the end of each shift.


• Handles customer issues as they arise.


• Ability to:

• Complete all types of sales transactions.


• Complete and input markdowns - percent and price override.


• Recognize counterfeit currency.


• Handle and control voids, returns, cash and credit card transactions, store credits, and special orders.

• Places sold tickets on merchandise for pick up - same day and 48-hour holds.


• Performs other duties as assigned.

Required Skills/Abilities:

• Excellent customer service skills.


• Ability to:
  
  
  
  • Train staff on POS procedures.
  
  
  • Maintain correct change for all registers.
  
  
  • Follow instructions and give directions.
  
  
  • Handle difficult customer situations.
  
  
  • Work flexible hours and/or shifts.
  
  
  • Communicate effectively with all levels of individuals, both internally and externally.
  
  
  • Read, write and communicate in English.
  
  
  
  

• Computer skills, preferred.


• Inventory control knowledge, preferred.


• Supervisory skills, preferred.


• Bilingual/bicultural, preferred.

Education and Experience:

• Previous Sales experience.


• Previous POS experience.


• Previous cash handling experience.


• Previous experience working in retail, preferred.

Working Conditions and Physical Demands

• Ability to lift 50 pounds.


• Operates in a store setting and requires constant times of sitting, standing, walking, and repetitive motion and talking.