Customer Service Associate

Company Description

Gallantry is an independent online retailer obsessed with men’s gear - specifically everyday carry gear.  We’ve got a penchant for American crafted goods and finding utility pieces that will stand the test of time.

We are constantly working with new and exciting brands to tell their story and share their products with our customers (the greatest customers on Earth). Because of our scrappy roots, each and every day is different - bringing on a set of new challenges and opportunities with it. We’re a small team of talented and hardworking individuals that don’t mind wearing multiple hats - jumping in to help out wherever they are needed.

Our customers deeply care about our products - the same way our team does - and we pride ourselves on creating the best customer experience possible for each and every one of them

Job Description

You will be joining the front lines of our customer service team, handling the following roles; assisting customers with issues, shipping and receiving, handling returns and exchanges, and managing inventory at our shop.

Customer service is at the core of what we do. We are always looking to over deliver on customer expectations, and we’re looking for an individual that values these customer experiences the same way we do.

Responsibilities include:

-Providing stellar customer service over email, phone and chat

-Fulfilling/shipping daily orders and handling returns using our in-house systems

-Picking and packing special customer orders

-Handling all chargebacks, disputes, USPS issues involving customer’s orders

-Managing/performing regular inventory in our shop - which includes both products and packing supplies

-Handling all receiving for our daily/weekly shipments from vendors

Qualifications

-Can quickly and efficiently tackle problems for customers when deliveries, transactions or experiences don't go as planned

-Must be comfortable being constantly active in a small warehouse and on your feet for extended periods of time

-Must be able to lift 50 pounds

-Excellent grammar skills and proficient at spelling

-Loves working in a team environment

-Experience multitasking and tracking several projects simultaneously

-Strong attention to detail

-Has a great attitude and an appreciation for well designed, cool gear

-Strong interpersonal skills, comfortable receiving constructive criticism

-Previous customer service/warehouse experience is preferred, but not required

Additional Information

How To Apply:

You made it this far, so now it’s time for us to get the opportunity to meet one another. Please submit your resume and cover letter, along with a quick note telling us why you’re the person we need to hire.