Company:

Interested in joining a winning team? A team whose employees are empowered to make a difference?

Location: 

Marina View Office - League City, Texas

Organizational Context and Job Purpose

Are You Ready to Power Up Your Career?

Be part of a global leader in the chemical industry, with our dynamic manufacturing network spreading across 194 sites in 29 countries.  Dive into a world where innovation meets excellence, contributing to our 15.3 billion pounds of petrochemical production annually.  

At INEOS, we embrace diversity and unite through a shared vision of innovation and excellence.  Join us to be a part of a vibrant and forward-thinking community where your creativity meets endless opportunities. 

Why Join Us?

• Diverse Opportunities – Work at cutting-edge sites in Texas or California
• Innovative Culture – Collaborate with a motivated team that thrives on challenge and creativity.
• Career Growth – Engage in continuous learning and leadership opportunities.

Responsibilities and Accountabilities

The Role

The Customer Service Analyst (CSA), reporting to the Customer Service and Infrastructure Manager under Supply Chain Operations, is responsible for managing the sales chain for domestic and export customers, from order processing through delivery and post-delivery support, ensuring in-spec, in-full, and on-time products. The role requires the ability to prioritize and schedule tasks within supply chain operations, balancing customer response and operations performance with the broader goals of Supply Chain and the Business. The CSA must coordinate with a diverse team of financial and operations professionals, both internal and external, to optimize supply chain and business goals in a dynamic environment with conflicting and changing priorities.

Responsibilities:

• Help manage orders and forecasts, ensuring timely order entry and fulfillment.
• Facilitate processes with Supply Chain and Finance.
• Resolve disputes and manage customer relationships.
• Direct customers to technical support as needed.
• Oversee product and customer setup, goods issuing, and service level agreements.
• Advocate for customers and provide feedback to the organization.
• Participate in logistics processes, inventory management, and use of systems like SAP, MS Office, and Arkieva.
• Ensure a positive order fulfillment experience and maintain customer satisfaction.

• Ensure compliance.
• Support quality management and daily Supply Chain operations.
• Share best practices in customer service and operations across the organization.
• Identify and implement customer service improvements.
• Represent the area of responsibility on committees.
• Lead customer and external service provider relationships.
• Assist in managing SGA costs.

Skills & Knowledge Required

Education/Experience:

• Bachelor’s degree in supply chain management or a related degree from an accredited university by December 2024 or May 2025.

• Minimum 3.0 G.P.A. out of 4.0 is required.

Skills and Competencies:

• Strongly developed interpersonal and communication skills.
• Possesses a track record of accomplishment by driving performance and accountability.
• Strong customer service knowledge and ability to learn and stay abreast of industry changes.
• Strong demonstrated ability to manage, progress and deliver multiple and competing priorities.   
• Ability to positively influence others/promote philosophy.
• Defines personal success in terms of the whole team.
• Makes timely and effective decisions, includes use of good judgment and consideration of proper balance between benefits/risks.
• Creates strong morale and spirit, feeling of belonging in team, broadly shares both routine and important tasks. 

JOIN OUR TEAM AND POWER THE FUTURE

At INEOS, we celebrate diverse perspective and ambitious goals. Ready to jumpstart your career and face exciting challenges? Apply now and be part of a team that things happen!

Our culture is one of honesty and integrity with an emphasis on safety, health and environmental performance.  On our team, people are acknowledged for embracing new practices that help create real value for customers.