Credit Manager

Position Summary

The Credit Manager along with the Sales Manager are the second in charge at the individual branch location. The Credit Manager performs a wide variety of job functions at the direction of the General Manager, assisting and coordinating store activities to ensure safe, professional and profitable operations. The Credit Manager is accountable for meeting company objectives; maintain company quality standards and adhering to company policies.

Principal Accountabilities

• Acquire and Maintain Customers


• Act as a customer liaison who resells the benefits of timely rental/lease agreement renewal payments


• Assist in managing store personnel; may direct activities of one or more employees


• Compliance with all applicable federal, state and local statutes


• Decipher, prepare and review store reports


• Document all customer commitments


• Ensure company standards for renewals, delinquencies and store collections are satisfied


• Fill out paperwork for submission to corporate support


• Follow monthly marketing plans and maintain internal quality control standards


• Manage customer accounts


• Managing inventory and cash assets


• Prepare daily work schedules, delivery schedules, assign tasks, enforce company policy


• All other duties deemed necessary for effective store management

Requirements for Credit Manager

Effective organizational skills

Established collection skills

Good communication skills

Handle multiple priorities simultaneously

Learn and become proficient in POS system

Maintain professional appearance

Must be able to read, write and communicate effectively in person and over the phone with employees and customers

Negotiate and resolve conflict

Plan, organize, delegate, coordinate and follow up various tasks and assignments

Recognize and solve problems

Must have proficient navigational skills with a satisfactory driving record and meet insurability requirements

Regular and consistent attendance, including nights and weekends as business dictates

Education and Experience

Two years’ experience with Rent-to-Own, retail or other business emphasizing customer service, account management, sales and merchandising.

General Physical Requirements

Position routinely requires lifting, loading, moving, and using a dolly for merchandise 50-300 pounds

Stooping, bending, pulling, climbing, reaching and grabbing as required

Must be able to traverse multiple flights of stairs while carrying furniture, appliance, and electronics

Prolonged driving and standing

Must be able to work in and outdoors in a variety of climates and weather conditions.