Compliance Specialist

Exciting career opportunities in the language access industry are waiting for you at LanguageLine Solutions. Whether you work in the corporate office, in one of our satellite offices, at our Interpreting Call Centers, or work from home, you can help make a difference in someone’s life every second of every day.

Job Description

Position Title: Compliance Specialist

Reports To: Compliance Manager 

Department: Finance

Work Location: US (Remote)

Classification: Salary

Position Summary

The Compliance Specialist, reporting to the Compliance Manager, will be responsible for reviewing and completing client audit and compliance requests. This role requires close collaboration with customers, and internal departments. The ideal candidate will have strong communication, organizational, and time management skills, with the ability to meet deadlines. This is a primarily remote position.

Major Responsibilities

• Oversee client audit and compliance requests from initiation to completion, exercising discretion in determining the approach and resources needed for each request.  This includes collaborating with internal teams, answering questionnaires, completing forms, selecting appropriate supporting documentation, and prioritizing tasks to meet deadlines. 

• Prepare and submit documents for electronic or wet signature.

• Respond to customer requests for company information, procedures and policies.

• Organize the workload within the Salesforce CRM Support Request record as part of the Client Assessment queue, including status changes, notes and attachments, chatter communications, etc. in relation to each request.

• Regularly use Salesforce CRM for tasks such as researching Customer details, reviewing Contract pages, Chatter communication, generating occasional reports, and reviewing call routing attributes.

• Maintain product knowledge and understanding basic compliance and technical requirements to address client audit and compliance inquiries.

• Stay informed about common compliance and regulatory requirements clients pass down within contracts.

• Coordinate, attend and lead phone conferences with clients as necessary in relation to audit or compliance requests.

• Assist with coordination of the Client Assessment Queue and Emails, reviewing new support requests and emails as they come in on through MS Outlook and the Salesforce CRM, ensuring accuracy of submissions and assigning to members on the Compliance Team

• Demonstrate strong time management by completing audit requests and other projects by their deadlines.

• Communicate clearly and effectively, showcasing strong verbal and written skills.

• Coordinate multiple projects in a fast-paced environment, exercising independent judgment in determining project priorities, resource allocation, and workflow adjustments with strong attention to detail and accuracy. 

• Proactively take ownership of daily tasks and responsibilities while prioritizing tasks

• Completes daily tasks with minimal to no errors and produces consistent work quality

• Ability to conduct independent research of internal policies, procedures and other content available displaying strong investigative skills, and the ability to work independently, utilizing discretion to identify and resolve complex compliance issues.  This includes advising management on potential risks and recommending appropriate solutions or actions. 

• Foster a positive and collaborative work environment with colleagues.

• Perform other assignments as requested by management

• Support LLS’ Quality Management System (QMS) to continually improve the Division’s processes, procedures, and services; and thereby increase efficiency, productivity, effectiveness, and customer satisfaction.

The minimum and maximum full-time annual salary for this role is listed below. Please note that this salary information is solely for candidates hired to perform work within this location. Experience and education refers to LanguageLine Solutions’ current salary range for this position. US (Remote) pay range is $58,000.00 - $70,000.00 USD annually and CA (Remote) pay range if $66,560.00 - $70,000.00 USD annually, depending on experience.

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

Qualifications

• 2 to 3 years’ experience in contracts, compliance or risk management.

• Experience in sales or customer service a plus.

• Proficiency in MS Office programs (Teams, OneDrive, Excel Word, PowerPoint, Outlook.)

• Experience with Salesforce CLM and/or CRM a plus.

• Excellent analytical and problem-solving skills, with the ability to effectively collaborate with stakeholders at all levels of the organization. 

• Strong time management, organization and note-taking skills

• Exceptional communication and interpersonal skills. 

• Experience in managing multiple projects in a fast-paced environment, with strong attention to detail and accuracy. 

• Maintain confidentiality and handle sensitive information with discretion and professionalism

Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race. color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information or any other consideration prohibited by law or contract.

Compliance with Disability Laws. It is the policy of LanguageLine that qualified individuals with disabilities not be discriminated against because of their disabilities in regard to job application procedures, hiring, and other terms and conditions of employment. It is also our policy to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. We are prepared to modify or adjust the job application process or the job or work environment to make reasonable accommodations to the known physical or mental limitations of the applicant or employee to enable the applicant or employee to be considered for the position he or she desires, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship.

VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.

PAY TRANSPARENCY NONDISCRIMINATION PROVISION
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-I.35(c)