Benefit Specialist

Primary Job Functions:

Clinical responsibilities

• Assess patient’s financial resources to determine the need to apply for benefits.
• Assist patients in completing applications to secure benefits.
• Assist patients in obtaining documentation required for applications to Social Security Administration.
• Advocate on behalf of patients with the Social Security Administration office.
• Track patient’s statuses that have applied for benefits.
• Ensure the Finance and Accounting department and treatment team is notified when benefits are obtained.
• Demonstrate the ability to review the patients’ needs utilizing the SUN-R.
• Identify goals and plans for appropriate services.
• Provide appropriate linkage to community resources.

Supervision and consultation

• Seeks clinical supervision and consultation as needed.
• Accepts and employs suggestions for improvement.
• Actively works to enhance case management skills.

Clinical record keeping

• Documents in a timely fashion per Alta Pointe policy.
• Documents using company’s primary electronic health record, Avatar appropriately.
• Documents appropriate, complete, and comprehensive SUN-R assessments.
• Documents measurable and specific goals in the individualized service plan.
• Documents in clear and concise manner types of consumer problems, ISP goals addressed and services provided.
• Documents case disposition, case closings, follow-up and referrals.
• Documents legibly.

Case load management

• Effectively manages caseload based on consumers’ needs.
• Meets AltaPointe productivity standards.

Courteous and respectful towards consumers, visitors and co-workers

• Treats patients with care, dignity and compassion.
• Respects patient’s privacy and confidentiality.
• Is pleasant and cooperative with others.
• Is sensitive to the consumers’ needs, expectations and individual differences.

Administrative and other related duties as assigned

• Actively participates in Performance Improvement activities.
• Actively participates in AltaPointe committees as required.
• Follows AltaPointe policies and procedures.
• Attends required in-service trainings and other workshops.

Must be at least age 23, maintain a valid verifiable driver license and maintain a clear driving record. Minimum High School Diploma or equivalent, ability to stay organized and multi-task a workload with multiple consumers; knowledge in adult specialty, outlined below, to be attained within six months of employment:

• Knowledge of psychiatric disorders in the adult population
• Knowledge of cultural diversity
• Knowledge of behavior management, crisis intervention and interventions common to acute psychotic consumers, as well as, to non-violent crisis intervention practice
• Knowledge of psychiatric rehabilitation principles
• Knowledge of available community resources
• Knowledge of educational methods appropriate to adults with severe and persistent psychiatric disorders
• Knowledge of the social security system in order to obtain benefits
• Knowledge of the SOAR system