Amusement Park Assistant Operations Manager

About Us:

Central Amusement International Inc. (CAI) is an amusement park development and management company located in New York City. In 2003, CAI developed Victorian Gardens at Wollman Rink in Central Park, and 2010 developed Luna Park in Coney Island, at the site of the birthplace of the amusement park industry. CAI is part of the Zamperla Group, the worldwide leader in manufacturing amusement rides.

Summary:

The Assistant Operations Manager is the leader and responsible of the Rides and Attractions team, as well as the Park Services team. The Team plays a critical role in ensuring that all rides and attractions are operated safely and efficiently, and that all guests have a positive experience.

The Assistant Operations Manager leads, manages, schedules, trains and develops team members with great communication skills, patience, and who recognizes the importance of training, development of team members through mentoring and coaching in compliance with the highest safety standards.

The Assistant Operations Manager is responsible for the day-to-day operations of the Rides and Attractions and Park Services department. This includes overseeing staffing, training, scheduling, payroll, employee engagement, loss prevention, and safety coordination.

The Assistant Operations Manager must be able to work in any weather conditions, weekends and holidays, and long shifts. The ideal candidate will have strong leadership skills and communication skills and be able to lead by example by providing the highest level of guest service.

Responsibilities:

• Oversee the day-to-day operations of the Rides and Attractions department, as well as the Park Services department.
• Assist in managing the Park Services Department of the amusement park, including landscaping and cleaning tasks.
• Oversee the cleanliness, landscaping, and maintenance of park facilities, ensuring a safe and enjoyable environment for guests.
• Conduct regular inspections of park grounds and facilities to identify areas for improvement and ensure compliance with safety and cleanliness standards.
• Manage staffing levels and ensure all Rides and Attractions and Park Services positions are adequately staffed, including recruiting, hiring, and training new staff.
• Develop and implement training programs for all team members. This training should cover all aspects of ride and attraction operations, including safety, customer service, and park cleanliness.
• Create and maintain employee schedules, including ensuring all shifts are covered, and staff are scheduled for the appropriate positions.
• Oversee payroll and ensure that all staff are paid correctly, including calculating wages, deductions, and taxes.
• Promote employee engagement and morale, including providing opportunities for staff development, recognition, and rewards.
• Develop and implement loss prevention procedures, including preventing theft, vandalism, and other incidents.
• Coordinate safety inspections and ensure that all Rides and Attractions are safe for operation, including conducting regular inspections, identifying and correcting hazards, and training staff on safety procedures.
• Provide the highest level of guest service, including ensuring that all guests have a positive experience, resolving any complaints, and providing excellent customer service.
• Lead by example by upholding all Company policies and procedures, as well as the Company’s values.

Experience:

• management: 3 years (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Ability to Commute:

• Brooklyn, NY 11224 (Required)

Ability to Relocate:

• Brooklyn, NY 11224: Relocate before starting work (Required)

Work Location: In person

• Bachelor's degree in business administration, recreation, or a related field
• 3+ years of experience in a management role in the recreation, amusement parks or entertainment industry
• Strong leadership skills with the ability to effectively supervise and motivate a team.
• Excellent communication and interpersonal skills to collaborate with park management, departments, and team members.
• Ability to work independently and as part of a team.
• Strong attention to detail and safety awareness
• Flexibility to work varied schedules, including weekends and holidays, as needed, especially working outdoors.
• Commitment to providing exceptional guest experiences and ensuring their safety and enjoyment.

 Job Type: Full-time