Title: Administrateur de systèmes / Systems Administrator
Job Type: Full-Time / Permanent
Location: Ville de Sainte-Catherine, QC
Position Description
This is a full-time, bilingual (French and English), position working under the direction of the IT Director. The role is responsible for supporting and resolving computer and network related issues locally and remotely in French and English languages. You will assist other team members, including network and system administrators, with the day-to-day activities in the Information Technology Department.
Key Accountabilities
• As a member of the IT Team, you will be required to assist our French and English-speaking employees with all end-user based technology and applications.
• Responsible for imaging, configuring, and deploying computers and accessories
• Troubleshoot and support computer desktops, laptops, printers, and mobile devices via a ticketing system and issue resolution process.
• Assist System Administrators in day-to-day operations and maintenance of Active Directory, DNS, DHCP scopes, GPOs.
• Assist System Administrators in Windows Servers, NTFS Permissions and MFA / Duo management.
• Assist Network Engineers in LAN, Wireless LAN and WAN troubleshooting on Cisco devices.
• Assist in performing facility surveys for network communications and make recommendations for the layout and location of network components, equipment and cabling.
• Manage and maintain IT Asset management systems like Lansweeper.
• Provide Level 2 support by identifying and providing input on unique and recurring internal customer problems.
• Assist vendors in supporting and installations of other IT related equipment, including but not limited to IP cameras, access control systems etc.
Experience, Qualifications & Education
• Must be fluent in French and English, written and verbal.
• Post-secondary Information Technology Diploma.
• Certifications like CCNA, MCP are preferred.
• Good working knowledge across multiple IT disciplines (hardware, Windows 10/11, Windows Server, Active Directory, GPO)
• Hands-on experience in basic configuration and support on Cisco Switches and Wireless APs.
• Working knowledge of computer networking and cabling infrastructure.
• Excellent customer service skills, a positive attitude, and driven to exceed expectations.
• Proficiency with Microsoft Windows client and server operating systems.
• Proficiency with Microsoft Office products.
• Proficiency with iPhone and iPad devices and apps.
• Strong interpersonal and written communication skills.
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