Account Manager

NYRC Is looking for an Account Manager to join our team!

The Account Manager is responsible for managing key client and assessor relationships to identify and capture revenue-generating opportunities. This role is focused on improving customer and assessor experience through data analysis and engagement exercises (such as reach outs, surveys, etc). This role will operate closely with the Business Development team and operations team to ensure that new and existing clients and assessors get the best service possible from the organization.

This position will require up to 3 days in the office per week along with travel to and from client/assessor meetings, industry events, and other activities as necessary.

• Bachelor degree in business, marketing or sales; or 5 years related experience in account management
• Knowledge of account management relative to workers' compensation, insurance, liability, and disability is preferred
• Must hold a valid Driver’s License
• Must be able to divide work requirements between 85% office time 15 % travel
• Demonstrates accuracy and thoroughness. Looks for ways to improve and promote quality, while monitoring own work to ensure quality is met
• Must demonstrate exceptional communication skills by conveying necessary information accurately, listening effectively and asking questions where clarification is needed
• Uses intuition and experience to effectively manage client expectations and improve overall client experience
• Use data to identify trends and discover insights that will help the company grow
• Ability to develop and deliver compelling presentations
• Demonstrates the ability to problem solve and develop alternative solutions when dealing with client issues or emotional topics
• Must be able to maintain confidentiality
• Must be able to demonstrate team behavior and willing to promote a positive team -oriented environment

ABOUT US:

NYRC is one of Canada’s leading providers of independent medical assessments for a reason: your goal is our goal. At NYRC we provide services to the legal community as well as insurers and employers. In the medical-legal sector whether its liability, medical malpractice, plaintiff or defense counsel, we provide unbiased medical reports across the entire spectrum. In the employment and insurance sector we assist in facilitating healthy employees and satisfied plan members through timely diagnosis, pro-active objective treatment recommendations, and most importantly, evidentiary opinion on return to work.

NYRC is an Equal Opportunity Employer and affords equal opportunity to all qualified applicants for all positions without regard to protected veteran status, qualified individuals with disabilities and all individuals without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin.

• Developing Account Plans: Must create customized account plans that outline strategies for meeting the specific needs and objectives of each key account. These plans must provide clear strategies, action plans and timelines in accordance with the company’s quarterly KPIs and general business targets. This will include pulling metrics, analyzing results, identifying trends, opportunities, and threats and acting accordingly
• Building Relationships: Must cultivate strong relationships with key stakeholders within each account, including decision makers and support staff.
• Providing Value-added Solutions: Must proactively identify opportunities to add value to key accounts by offering tailored solutions, innovative ideas, and insights that address their needs and challenges. This may involve collaborating with internal teams to develop customized products or services.
• Delivering Exceptional Service: Must ensure that key accounts receive high-quality service and support at every touchpoint.
• Monitoring Account Performance: Must regularly monitor key account performance against established goals and metrics. KPIs such as revenue growth, customer satisfaction, and retention rates must be tracked to assess progress and identify areas for improvement.
• Must Identify opportunities for upselling, cross-selling, and expanding the scope of services within key accounts.
• Manage assessor relationships (including all new recruits)
• Work with colleagues to meet customer needs and to develop new solutions as appropriate. In particular, the BD, Intake and report teams
• Additional duties as assigned