The Account Manager position is responsible for maintaining strong business partner relationships, conveying superior service, and ensuring successful events as outlined by Traveling Teams Inc.’s standard operating procedures.

Account Manager Summary:

The account manager is responsible for representing the company’s brand image and delivering exceptional customer service. This entails reactive and proactive communication with event holders, understanding the event needs, and providing reliable event management support. Account managers work primarily on an independent basis, but are regularly expected to collaborate with all other departments internally.  

General Duties/Responsibilities:

• Building and maintaining relationships with event holders,
• Working with our hotel business partners and staying abreast of the hotel contract negotiations,
• Providing on-site representation of Traveling Teams Inc.; travel out-of-state (approx. 25%),
• Serving as event quality control,
• Managing pre- and post-event reporting as outlined by internal operating procedures,
• Consistently representing a WOW service mentality,
• Attending to client needs in real-time, and
• Performing all daily duties as assigned by Supervisor(s).

Required Skills/Abilities: 

• Basic understanding of clerical and administrative procedures.
• Excellent written and verbal communication skills.
• Active listening and interpersonal skills.
• Excellent attention to detail.
• Ability to solve problems as they arise and maintain confidentiality.
• Basic computer skills and ability to adapt to new software.
• Mastery of exceptional customer service expectations.
• Demonstrates initiative and leadership qualities.
• Prior experience; 3-5 years in the hospitality (hotel) industry.

Education and Experience:

• High school diploma or equivalent required; Bachelor's degree or higher in related field preferred.
• 1-3 years relevant industry experience required.
• preferred fields of study/experience: hospitality & tourism management, sports management, business administration.

Over 20 years ago, Traveling Teams Inc. was founded on the simple concept of service. We decided from the beginning that we only serve youth sports and, now, we are the leading youth sports housing provider in over 800 markets throughout North America and some parts of Canada. We have forged lasting relationships with all major national hotel brands, CVBs, event holders, and sports commissions. Through these relationships, we have proven successful in managing the volume and prestige of any event. As the Company evolves, we will continue to invest in state-of-the-art technology and always keep remarkable service at the forefront of our vision and model.