Job Summary

Under the direction of the District Manager, the General Manager is responsible for the successful execution of the Pie Five experience through serving the guest in a team member capacity, directing subordinates, and overseeing all aspects of the operation, including recruitment, development, scheduling, forecasting, ordering, inventory, performance management, guest service, financial performance, and reporting.

Essential Job Functions

• Able to perform the essential job functions of the team member position


• Direct team members and delegate responsibilities


• Perform register closeouts and bank deposits


• Address and resolve guest concerns


• Open and/or close store, including the execution of related responsibilities


• Manage all aspects of recruitment, development, and performance management of subordinates


• Forecast sales, schedule associates, and manage payroll based on business patterns


• Manage product ordering and inventorying, maintaining proper level of stock


• Owning the financial and guest satisfaction performance of the restaurant, reviewing and reporting relevant documents and information in a timely manner


• Performs other related duties, as assigned by company management

Basic Qualifications (Required)

• Prior restaurant or customer service experience (at least 2 years)


• Prior supervisory experience (at least 1 year)


• High school degree, or equivalent

Minimum Qualifications (Required)

• Must be able to operate with minimal supervision


• Must be able to direct others and delegate responsibilities


• Must be able to calmly and professionally address and resolve guest concerns


• Must be able to effectively communicate with guests and other employees


• Must be able to listen attentively to guests, supervisors, and employees


• Must be able to actively engage the guest throughout their experience


• Must have a sense of urgency


• Must be organized, flexible, and detail-oriented


• Must be able to comprehend and execute local food-handling laws and standards


• Must be able to comprehend and execute Pie Five standards and expectations


• Must be able to act in a professional manner that promotes a pleasant work environment


• Must be able to cross-train in all positions, and successfully pass a manager skill test


• Must be able to focus and perform with a high level of energy throughout the shift


• Must be able to maintain a friendly and outgoing demeanor, even during periods of high volume


• Must have basic math skills and have the ability to handle money efficiently and accurately, with or without a calculator or POS system

Other Criteria (Preferred)

• Prior General Manager experience

Physical & Mental Requirements

• Must be able to stand for periods of up to 11 hours


• Must be able to bend, stoop, and kneel repeatedly over a long period of time


• Must be able to lift up to 40 pounds