Talent Acquisition Coordinator

Role Summary

• Responsibilities: You will have responsibility for all stages of the recruitment process, delivering an excellent experience for all candidates, as well as working closely with hiring managers on our strategic approach to talent acquisition to drive forward company growth
• Salary: $47,000 to $52,000 per annum, depending on your previous experience (please note this is a standardized, non-negotiable salary)
• Benefits: Hybrid working options that allow you to work from home up to 50% of your time, generous holiday allowance, flexible working hours, private medical and dental insurance, 401K plan, life insurance, full funding for external training, comprehensive travel insurance and more
• Role Type: Full-time, permanent
• Start Date: This role will ideally commence on November 4 or December 2, 2024. However, later start dates are available, which occur on a monthly basis
• Location: This role is available in our Boston office

About the Role

Costello Medical are growing rapidly, in the US and globally, thanks to demand from new and existing clients. In January 2024, we hit the milestone of 400 global employees and, early next year, we are forecast to reach 500 global employees. Our US office, located in Boston, was founded in 2020. Since its inception, the office has experienced rapid growth, doubling its team size within the first year. In August 2024, the team moved to a new, larger office as their growth trajectory continues in to 2025 and beyond. This continued and rapid growth has been driven by the commitment of individuals within the company and all our colleagues continue to play a role in our future direction.

Our Talent Acquisition Coordinator role is ideal for someone looking to join an organization with extensive growth plans. You will have responsibility for all stages of the recruitment process for various positions across our service offerings and offices, and you will play a central role in delivering an excellent recruitment experience for all candidates. In addition to this, you will work on our strategic approach to recruitment and candidate attraction, which involves working closely with hiring managers to ensure our recruitment efforts keep pace with company growth, as well as innovating our recruitment processes. Please review our current vacancies to see the variety of roles we are currently recruiting for.

You will also be involved in projects relating to talent acquisition, for example the coordination of our attendance at university careers fairs, as well to the wider People (HR) function as we continue to innovate our practices. We are a friendly and ambitious team, and we are looking for somebody who is as passionate as we are about delivering exceptional levels of customer service both to our internal colleagues and to candidates. 

As this role develops, you will have the chance to take full ownership of our US expansion and lead our recruitment efforts in this region. You will also have the potential to grow into a more senior position as your role evolves. This is a unique opportunity to make a significant contribution to our company's success and to shape our future talent.

Key responsibilities will include:

• Recruitment administration, including the creation and posting of job advertisements, overseeing the application process from reviewing applications to marking assessments and arranging interviews
• Answering candidate queries both via email and over the phone
• Conducting telephone interviews and greeting candidates arriving for face-to-face interviews. You will play a central role in presenting a positive image of the company to applicants and should be dedicated to delivering excellent customer service
• Headhunting and proactively reaching out to prospective candidates to boost our talent attraction efforts
• Using your expertise (which you will develop over time in the role) to provide guidance and support to hiring managers regarding our talent acquisition strategies and candidate attraction methods
• Organizing, hosting and attending career fairs with universities and other professional or student-focused organizations, as well as researching, booking and organizing our attendance at these events. This will involve liaising with external suppliers and careers teams
• Ensuring our recruitment procedures are fair, inclusive and comply with best practice
• Ad-hoc tasks and projects in support of the wider People and Talent Acquisition function. Examples of which may include supporting with diversity and inclusion projects, creating new features and content for our website and gathering feedback from new employees

Hybrid Working Policy: We recognize that home-working can improve work life balance, reduce commuting times and costs, and provide the opportunity to juggle personal commitments. At the same time, we believe that having face-to-face time in the office holds many benefits and is central to ensuring that the community we have created, where people have a workplace they belong to and feel part of, is never lost.

Therefore, we offer flexible working arrangements that allow our colleagues to work from home for up to half of the time, measured across a 2-week rolling period.

Career Profile

To learn more about the tailored career progression we offer at Costello Medical, please click below to read personal accounts from our colleagues regarding their career development: https://www.costellomedical.com/careers/working-at-costello-medical/profiles/

About You

Our ideal candidate will have the initiative, positivity and creativity required to support us in driving our recruitment function forward. We are a friendly and ambitious team and are looking for somebody who is passionate about delivering excellent levels of customer service and the highest quality work.

You should be proactive and eager to take on new challenges with a problem-solving mindset. You will also enjoy the opportunity to become an increasingly important member of a fast-paced and friendly office environment.

Essential requirements for the role are:

• Strong organizational skills, including the ability to prioritize your own workload and manage competing priorities
• A high level of productivity, with the ability to self-motivate and take ownership of your work
• Professional verbal and written communication skills
• Dedication to providing excellent customer service to candidates and hiring managers
• An exceptional level of attention to detail
• An innovative and proactive approach to your work
• Discretion when dealing with sensitive information
• A collaborative approach, with the ability to build relationships with colleagues at all levels
• A willingness to learn and develop professionally
• Experience of Microsoft Office

Experience in the HR or recruitment setting is useful but not required for this role. We are also able to accept applications from candidates looking to start their career in this field.

About Costello Medical

Costello Medical is a rapidly growing global healthcare agency specializing in medical communications, market access and health economic and outcomes research. We work with a wide range of clients, including the industry’s most successful pharmaceutical and medical technology companies, patient and public health bodies and charitable organizations. Our mission is to be a community of the very best people, building trusted partnerships across the healthcare sector by delivering an exceptional service. Our vision is to be a leading global partner consistently striving for meaningful and outstanding contributions that improve people’s health and lives.

We are committed to our company values which are central to creating our fun, friendly and innovative workplace in which we strive to deliver the highest standards of quality. As a result, we have been listed in The Top 100 Companies to Work For list for six consecutive years.

On 27th May 2022, Costello Medical received its certification as a B Corporation. We are really proud of this achievement as it demonstrates that Costello Medical is meeting the highest standards of verified social and environmental performance. We underwent a rigorous assessment that covered the whole of our business including employee benefits, charitable giving and sustainability. We believe this certification is external validation of our mission to be a force for good.

The Recruitment Process

Our recruitment process includes a telephone interview with a member of the Talent Acquisition team followed by an assessment for you to complete in your own time. If successful, you will be invited to an interview with senior members of our People team, as well as the leadership team in the US office. Our standard recruitment process lasts around 3 weeks however this can be adapted if necessary.

This role will ideally commence on November 4 or December 2, 2024. However, later start dates are available, which occur on a monthly basis. You will be asked to state your availability on your application form. Whilst there are no set application deadlines, we strongly recommend applying as early as possible so that we can begin processing your application. The role will close when a suitable candidate is found.

As an equal opportunity employer, we are committed to fostering a diverse and inclusive workforce and, throughout the recruitment process, there are a number of reasonable adjustments we can provide. Please click here to read more about this and contact the People Team via recruitment@costellomedical.com should you require reasonable adjustments at any stage.

Please note that this role is available in our Boston office. You can learn more about our office locations here: www.costellomedical.com/careers/locations

What We Offer

• A starting salary of $47,000 to $52,000 per annum, depending on your previous experience. Please note that this salary is standardized and non-negotiable
• A discretionary profit share bonus paid twice per year
• Private medical insurance with a company contribution
• Dental and vision cover
• 23 days’ vacation leave increasing by 1 day to a maximum of 27 days. 6 public holidays plus 1 floating holiday
• The chance to work from home for up to half of your working time
• Retirement savings via a 401k plan
• Paid funding for external education and study leave
• Life insurance
• Comprehensive travel insurance
• Flexible and reasonable working hours
• Regular company-funded social activities

Please click here to learn about our reward package and the other benefits of working for Costello Medical: https://www.costellomedical.com/careers/benefits-package-in-the-us/

How to Apply

You are required to submit your resume and a cover letter via our online application form. In your cover letter, you must explain why you think you would be suited to the role and why you would like to join Costello Medical, with examples to support both.

While we embrace Artificial Intelligence (AI) technologies to innovate and improve processes, we want to understand your unique skills and experiences throughout the recruitment process. Therefore, if you use AI to assist with your application, we recommend that you do not rely solely on this technology to generate your application materials. As your role may involve developing new written content from scratch and handling confidential data that cannot be uploaded to AI technology, it is important for us to assess your own skills and abilities.

Please contact the Talent Acquisition team at recruitment@costellomedical.com if you have any questions about the role or application process.

Visa Sponsorship

We welcome applications from international candidates, but we are unfortunately unable to provide visa sponsorship for working visas. Therefore, you must have the right to work in the US independently from the company.