Senior Manager, Customer Resiliency Risk Events
As a Senior Manager in Capital One’s Customer Resiliency organization, you will apply your project management, process management, risk management and analytical skills to our highest profile Risk Management processes. You will lead a team of risk managers who play a key role in the ongoing management of our Enterprise Event and Issue Standard and ensure Capital One’s continued stability and success. Senior Managers partner with Executives and their teams to evaluate risks in an open, collaborative environment where new ideas and solutions are both welcomed and rewarded as well as lead a team of associates to monitor and assess the health of our business.
Senior Managers at Capital One are highly motivated professionals with excellent process management and communication skills. They have a high level of exposure across lines of business and the opportunity to work with Executives to create and implement innovative solutions to identify and mitigate potential risks to the Company.
Core Responsibilities:
Lead a team of risk managers that facilitate the risk event life cycle, including: root cause analysis, containment, remediation, and recovery efforts
Develop practical solutions to improve risk event management processes using data and technology
Collaborate internally and with our risk community (e.g. risk managers, risk leads, IRM groups, business risk offices, front line process owners) to mature our risk event practice methodologies and advance learning
Leverage data and analytics to manage risk and create visibility to business health, as well as determine best practices and lessons learned regarding components of the Event & Issue management framework
Collaborate effectively across multiple organizations outside of Customer Resiliency such as Operational Risk Management, Enterprise Risk Management, Compliance, Business Risk Offices, Legal, Internal Audit, Regulator Relations, etc. to achieve objectives for the Customer Resiliency business
Basic Qualifications:
Bachelor’s Degree or military experience
At least 5 years of Project Management experience
At least 5 years of Risk Management or Process Management
At least 2 years of People Management experience
Preferred Qualifications:
Master’s Degree
Process Management Certification- LEAN, Six Sigma
Compliance Certification- CRCM, CIPP
7+ years Business Process Management experience
7+ years of experience in Project Management
5+ years of experience in People Management
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
This role is hybrid meaning associates typically spend about half their time (2-3 days per week) in-person at one of our offices listed on this job posting. Mondays and Fridays are enterprise- wide virtual work days. Tuesday, Wednesday and Thursday are in-person days for associates to spend time together working in our beautifully-designed team areas.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).