Senior Property Manager

Location: Jamaica Street, Edinburgh
Department: Lettings
Reports to: Lettings Associate Director
Direct Reports: Portfolio Managers and Portfolio Assistants
Hours of work: 37.5 hours Monday to Friday (09:00 - 17:30) - out of hours on rotation

Rettie & Co. are leading and independent property specialists. The reputation of the Rettie brand has been built on the back of our successful track record of unrivalled market knowledge and exceptional customer care.

We are a growing and ambitious company, but at our foundation we have a family feel. We care about our people and want them to prosper. We are proud that our values of Teamwork, Determination, Dependability and Ambition guide our actions and behaviours towards our clients and each other, daily. Based on these values, our aspiration is to cultivate and grow diverse, capable teams in an environment which will help you realise your career potential.

Our ARLA-accredited Lettings and Management division of over 30 employees are trained and experienced in all aspects of property management and letting. Our team oversees and manages a diverse portfolio of over 1900 properties in Edinburgh, Glasgow, Fife, Perthshire and the Scottish Borders.

Due to the continued growth of properties under management and of our Edinburgh Lettings team, we are seeking an experienced Senior Property Manager to support our ambitious growth plans. In this newly created role, we are offering a unique opportunity for an experienced Portfolio Manager to lead a team of Portfolio Managers and Portfolio Assistants, ensuring that they deliver an exceptional standard of customer service to all potential and current clients.

If you are excited about our plans for the future and want to be part of our expanding Edinburgh Lettings team, we would like to hear from you!

As an ARLA qualified (or equivalent) Senior Portfolio Manager, you will be accountable for maximising the performance of the properties under your direct management, retaining clients and promoting the portfolio growth. You will be fully responsible for delivering all aspects of the administration & compliance associated with the management of your own portfolio and that of the portfolios you oversee of your direct reports.

Your key responsibilities will include:

• Ensuring 100% compliance with regulatory standards  
• Minimising void periods  
• Increasing rents mid-tenancy in line with lease terms  
• Minimising arrears  
• Promoting investment and upgrading works  
• Effective management throughout the tenancy including regular inspections
• Full compliance management of all safety testing
• Handling all check-ins and check-outs as well as the full referencing and lease process

As one of the Senior members of our Lettings team, you will be accountable for managing a high-performing, efficient and service-focused team.

Your key responsibilities as a line manager will include:

• Conduct performance reviews, regular one-to-one meetings and compliance reporting with your direct reports
• Identify training and development requirements of the team to ensure the continued professional development of your direct reports
• Participation in the recruitment of new team members
• Participation in the out-of-hours on call rota
• Authorising annual leave and managing absences with the support of the HR team
• Encourage your team to learn and develop, while promoting a culture that values innovation and personal growth.

Essential

• Knowledge relevant to the role description
• ARLA qualified or equivalent
• Knowledge of the private residential tenancy regime in Scotland
• Minimum of three years experience in a property role at a senior level
• Proficient in the use of IT systems including MS Word, Excel & Outlook
• Willingness to perform administrative tasks
• Strong written and verbal communication/numeracy/data analysing skills
• Strong negotiation, organisation and influencing skills
• Proven track record in delivery targets within a demanding environment
• Self-motivated problem solver with strong interpersonal skills
• Full, clean driving licence

Desirable

• Demonstrable success in managing and building a team

• Customer focused
• Collaboration
• Communication
• Problem solving
• Positive mindset
• People management

When you join Rettie you’ll discover the difference you can make. We're a growing and ambitious company, but at our foundations, we have a family feel. We care about our people; we want them to prosper and realise their potential. We are proud that our values of Teamwork, Determination, Dependability and Ambition guide our actions and behaviours towards our clients and each other, daily. Based on these values, we aspire to cultivate and grow diverse, capable teams in an environment which will help you realise your career potential.