Project Canary is a climate technology company offering an enterprise data platform that helps energy companies improve and report on their emissions footprint. Project Canary builds and deploys high-fidelity sensors, ingests data from various other technologies and sources, and leverages proprietary analytics and models to deliver insights that operators can act on to reduce emissions. The data-driven technology enables energy operators to stop leaks faster, reduce risk, streamline reporting, and differentiate their operations for key stakeholders.
We are seeking a skilled Senior Customer Success Manager to join our team. In this role, you will be a thought partner for our oil and gas customers, dedicated to ensuring we are providing best-in-class service and driving product adoption and renewals.
Key Responsibilities
- Drive customer adoption and engagement by developing deep relationships with key stakeholders and understanding their business objectives
- Manage the post-sale implementation process, including coordinating with internal teams to ensure smooth deployment of monitoring equipment and software
- Create and execute customer success plans that align with clients' environmental and operational goals
- Monitor customer health metrics and proactively identify opportunities to expand usage of Project Canary solutions
- Maintain regular touchpoints with customers for consistent discovery and demonstrating ROI
- Partner with Sales team on renewal and expansion opportunities within existing accounts
- Consistently deliver customer feedback internally to help drive product improvements and new feature development
- Develop and maintain expertise in oil and gas regulations, voluntary frameworks, measurement technology, and other key areas related to emissions management – you will be the customer’s go-to person for this information
- Document all customer interactions and action items in Salesforce
Benefits
- Hybrid work environment (at least 3 days/week in Denver office)
- Health, dental, and vision insurance with low deductibles and premiums paid by company 99% for self and 50% for dependents and/or spouse
- 401K with company match (no vesting period)
- Opportunity for equity ownership
- Student loan assistance
- 4 weeks of PTO per year
- 11 paid Company Holidays
- 12 weeks of fully paid parental leave (gender neutral) including adoptions
- Flex Choice Monthly Stipend – choice between parking, public transportation, or wellness assistance
- Dog friendly office environment