Senior Commercial Insurance Account Manager

Job Description

Senior Commercial Insurance Account Manager

Job Summary

Are you looking for an engaging and rewarding opportunity within the insurance industry? A leading insurance agency is seeking a Senior Commercial Insurance Account Manager to join their team. This position plays a pivotal role in delivering unparalleled service that leaves a lasting impression. Your dedication to providing timely, consistent, and top-notch service will make a significant impact, fostering lasting relationships and driving collective success.

Responsibilities

• Take full ownership of the renewal process.
• Set expectations with clients and carriers regarding renewal deadlines.
• Coordinate with internal teams to process endorsements and certificates.
• Handle incoming service requests from clients promptly, addressing inquiries and concerns.
• Manage the quoting process for new and renewal business.
• Maintain excellent communication with clients, carriers, producers, and team members in a professional and timely manner.
• Prepare comprehensive and high-quality insurance submissions to carriers on behalf of clients or prospects.
• Review and analyze carrier quotations to identify the most suitable options for clients' insurance needs.
• Create professional and accurate insurance proposals for client presentations.
• Review endorsements for accuracy and compliance with clients' insurance requirements.
• Perform thorough contract reviews to identify insurance requirements and ensure compliance.
• Assist clients during premium audits and handle disputes if necessary.
• Prepare and issue certificates of insurance as required by clients.
• Verify the accuracy of newly issued policies before delivering them to clients.
• Develop and nurture strong relationships with key clients and insurance carriers through regular communication via phone, email, and in-person meetings.
• Address client inquiries related to administration, billing, claims, and other service-related issues promptly and professionally.
• Continuously identify cross-sell opportunities within existing client accounts.
• Proactively suggest new lines of coverage to clients, tailoring recommendations to their specific needs.
• Market client accounts, prepare marketing information, gather necessary data for client presentations, and present marketing options to clients.
• Complete the implementation process for policies, ensuring all required forms are prepared and delivered to clients.
• Stay up to date with industry trends, maintain relevant certifications, and complete assigned training.
• Stay informed about underwriting requirements and authority outlined by each carrier to provide accurate information to clients.
• Serve as a mentor to team members, offering guidance and support in their professional growth.
• Prioritize and manage workload efficiently.

Qualifications/Requirements

• Demonstrates strong verbal and written communication skills, with the ability to effectively communicate with clients, insurance carriers, and team members.
• Possesses a comprehensive understanding of various insurance products and demonstrates the ability to provide expert advice to clients.
• Exceptional client service orientation with a proactive and solutions-driven approach.
• Experience handling client inquiries, concerns, and providing timely resolutions.
• Experienced in building and maintaining positive client relationships, ensuring exceptional customer service and satisfaction.
• Strong organizational and time management skills to prioritize and manage workload efficiently.
• Attention to detail in policy reviews, documentation, and client communication.
• Holds an active Property and Casualty (P&C) Insurance License.
• Preferred Agency Management System Experience: AMS360, ImageRight
• 3-5+ years of relevant insurance industry experience preferred.
• Prior brokerage account management and servicing experience is required.
• Previous experience with medical malpractice is preferred.
• Certification as a Certified Insurance Counselor (CIC), Certified Risk Manager (CRM), Construction Risk and Insurance Specialist (CRIS), or a similar insurance designation is required.
• Previous experience handling direct reports is required.
• Above average computer skills with the capacity to master essential software programs.

Compensation Package

• Excellent opportunities for professional growth and advancement.
• Competitive compensation: Between $65k-$90k (based on experience).
• Paid time off and company holidays.
• Comprehensive benefits package, including health, dental, vision, 401(k), and more.
• Remote work schedule available.

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.

#LI-CD3