Please note: There are Senior and Intermediate level Business Analyst vacancies available.
Our team and what we’ll accomplish together:
We’re a customer-driven and product-minded team within B2B at TELUS, responsible for our company’s value chain evolution. We simplify systems and automate processes so that Sales and Operations teams can focus on what matters most, our Customers.
B2B Systems Transformation’s mission is to make life easier for of Customers and for our team. We build and enhance the SaaS platforms that support our value chains and customer journeys - from Leads to Opportunities, from Contracts to Orders, from Fulfillment to Billing, all the way to Day 2 support – and that are used every day by thousands of TELUS team members nationally, across multiple functions.
Our team includes a passionate group of strategists, business consultants, capability owners, project managers, business analysts and change management experts. We work closely with partners across the organization, such as product managers, sales and back office teams on the business side and solution architects, scrum masters and software developers on the technology side.
What you’ll do:
- We are looking for a dynamic Senior Business Analyst to join our B2B Systems Transformation – Program Management Office (PMO) to enable next generation value chain systems in new and transformative ways. You will help champion and build positive relationships with our partners to effectively prioritize and execute business initiatives, while working with stakeholders to define opportunities that optimize our processes and deliver favorable customer experiences
- You will also evaluate information captured from various sources, reconcile conflicts of information, break down high-level information into details, and clarify details for the team to understand how to define an efficient solution for TELUS customers. In addition, you will support the delivery team by facilitating the team’s delivery process, helping to balance work in progress limits and deliver business outcomes
- Participating in early scope development and management; working with capability owners and business partners to identify user stories, clarify requirements and define acceptance criteria
- Leveraging your understanding of the business to lead the L3 workflow documentation efforts and signoff, and coordinate L4 workflow discussions; provide guidance to QA team on test scenarios
- Creating the Process Management log and facilitating discussions plan and closing off issues leading to execution and signoff of Operational team user and training documentation with business/change leaders
- Assist in the creation of Power BI reports and dashboards based on business requirements
- Establish the foundation for storing information associated with process mining data models