Restoration Operations Manager
Voda Cleaning & Restoration
Full-time
On-site
Waltham, Massachusetts, United States
$70,000 - $85,000 USD yearly
Benefits:
- Direct report to owner
- Exercise independent judgment
- Bonus based on performance
- Company parties
- Competitive salary
- Free uniforms
- Paid time off
- Training & development
- Opportunity for advancement
MUST HAVE 2-5 years of experience managing restoration projects in water, mold mitigation & remediation. Fire/smoke and/or biohazard cleanup is a good to have!
Job Summary:
This position is a pivotal leadership position within the cleaning and restoration industry, responsible for overseeing all aspects of the company's operations. This role entails managing daily business activities, ensuring projects are completed efficiently, and maintaining high levels of customer satisfaction. The Restoration Operations Manager will develop strategic plans to drive business growth, manage company resources, and uphold strict compliance with industry standards. With a focus on quality service delivery, the Operations Manager also nurtures client relationships, leads and mentors staff, and optimizes operational processes. Ideal candidates will have a strong background in management, proven industry experience, and relevant certifications such as IICRC. This role is suited for a dynamic leader looking to make a significant impact in a fast-paced environment.
Responsibilities:
- Manage day-to-day operations including job estimating, costing & documentation; staffing, scheduling, supervising & inspecting jobs; technician training, inventory/supplies tracking & purchasing; equipment maintenance; recordkeeping; and employee relations.
- Plan and execute projects to completion; write job estimates and obtain written contracts and payment terms for projects; coordinate estimates from subcontractors.
- Train, supervise, discipline & positively engage with staff and contract labor to promote professional development.
- Oversee and ensure timely, efficient, consistent and professional delivery of high-quality customer services in accordance with Company and industry standards.
- Maintain strategic relationships with vendors and subcontractors.
- Develop and foster relationships of trust with customers that build brand recognition, promote public awareness and a positive Company reputation.
- Provide honest, accurate information & professional advice to customers including recommended v. necessary work, cost and pricing, job timing, scheduling, etc.
- Consistently meet or exceed Company targets for COGs, job costing, direct labor, quality and customer satisfaction.
- Maintain efficient and accurate flow of production paperwork from job site to administration.
- Coordinate resource planning of technicians, laborers, and subcontractors with scheduler.
- Track equipment used on company jobs; order materials required for projects and coordinate delivery to the job site.
- Maintain effective communication with customers and third parties including property owners, managers, insurance representatives, etc.
- Perform property inspections and complete reports.
- Maintain project files.
- Perform production work.
Qualifications:
- MUST HAVE two (2) to five (5) years of relevant industry experience including managing restoration projects and supervising crews. Relevant industry experience includes water, fire/smoke, mold mitigation & remediation, and/or biohazard cleanup.
- Proficient technical skills, experience, and certifications in areas of service Company provides. Possession of 3 or more of the following industry certifications (IICRC or equivalent) is a plus: Water Restoration Technician (WRT), Applied Structural Drying Technician (ASD), Carpet Cleaning Technician (CCT), Anti-Microbial Remediation Technician (AMRT), Fire & Smoke Restoration Technician (FSRT), Mold Remediation Specialist (MRS), Trauma & Crime Scene Technician (TCST).
- Intermediate to advanced proficiency in computers, software applications, the internet, and industry-specific technology including CRMs, project management software, 3-D rendering applications, MS Word, Excel, etc.
- Comfortability in creating Xactimate estimates.
- Appropriate math and financial skills: demonstrated ability to prepare job budgets, translate scopes of work into manpower planning, project completion times, materials purchasing, etc.
- Effective in receiving feedback and input from customers and employees, seeking out additional information or unspoken issues, and providing timely responses.
- Strong written and verbal communication skills. Write clear, precise, well-organized emails, proposals, etc. using appropriate vocabulary and word usage, proper grammar & punctuation.
Kind of People We Look For:
- Outgoing and engaging personality.
- Willing to roll up your sleeves and contribute to hands-on tasks and operational duties as needed.
- Open-minded and willing to learn and evolve.
- Able to follow instructions and teach others.
- Want to make a positive impact on their company, clients, and communities.
Other Requirements:
- Valid driver’s license, clean driving record & insurable driver.
- Effective written and oral communication in English with basic math and computer skills.
- Ability to lift a minimum of 50lbs regularly, up to 100lbs with assistance.
- Ability to climb ladders, work at ceiling heights, work in tight spaces, sit/stand/walk for prolonged periods of time, repetitively push/pull/lift/carry objects, work with/around cleaning products/chemicals.
- Ability to work overtime as needed.
- Ability to travel locally & out of state occasionally.
- Ability to successfully complete a background check subject to applicable law.
- Being part of an on-call rotation schedule.
Compensation: $70,000.00 - $85,000.00 per year
Welcome to Voda Cleaning and Restoration!
Are you ready to join a dynamic team that is dedicated to a new level of clean? Voda Cleaning and Restoration is not just another cleaning and restoration company; we are the vanguard of excellence in the industry, setting new standards for quality, innovation, and customer satisfaction. As we continue to expand our operations, we're on the lookout for enthusiastic and driven individuals who are passionate about making a difference and leaving a lasting impact in our customers' lives.
At Voda, we understand that a clean and safe environment is essential for human well-being. We take great pride in our ability to restore order, beauty, and safety to homes and businesses after the ravaging effects of water, fire, mold, or other disasters. Our team of technicians comprises skilled professionals who excel in their respective fields, delivering nothing short of perfection in every job we undertake.
What sets Voda Cleaning and Restoration apart?
- Cutting-edge Technology: Embracing the latest advancements in cleaning and restoration technology, we equip our teams with state-of-the-art tools and equipment, making seemingly impossible tasks achievable.
- Expertise and Training: Our employees are the heart of our success, and we invest heavily in their growth and development. We provide comprehensive training programs and continuous learning opportunities to ensure they stay at the top of their game.
- Passionate Team: When you join Voda, you become part of a family that shares an unyielding passion for our mission. Together, we tackle challenges head-on and celebrate triumphs as one united force.
- Client-Centric Approach: We place our clients at the core of everything we do. Our unwavering commitment to exceptional service has earned us a reputation as the go-to experts for cleaning and restoration needs.
- Impactful Work: At Voda, every day presents a new chance to make a meaningful difference in people's lives. From salvaging cherished possessions to restoring homes and businesses, our work goes beyond cleaning; it gives hope and brings joy to those in distress.
- Growth Opportunities: We believe in nurturing talent from within. As you grow with Voda, you'll have access to a world of opportunities for career advancement and personal growth.
- Positive Environment: A positive work environment is key to our success. We encourage open communication, collaboration, and an atmosphere where creativity and ideas flourish.
So, if you're ready to embark on a journey of impact and excellence, Voda Cleaning and Restoration welcomes you with open arms. Together, we will forge a brighter, cleaner future for our clients, our team, and the world around us.
Join us and be a part of something extraordinary! Apply now and become part of a greater mission!
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to Voda Cleaning and Restoration Corporate.