Restaurant General Manager, The Savoy Hotel

The Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. A renowned leaders in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world leaders and legends of the stage and screen. Today, colleagues pride themselves on being innovative and inspirational, delivering the very best in five star luxury. Passionate about developing and promoting talent, The Savoy offers unwavering support and recognition to colleagues, as well as having a very competitive benefits plan.

Job Title: Restaurant General Manager  

Department: F&B  

Inspired and Supported by: Director of Food & Beverage 

Your purpose will be: The Savoy is recruiting for a Restaurant General Manager to oversee and direct the front of house team of the outlet. In this role, you will collaborate closely with the Chefs to manage restaurant operations, ensuring that the high standards required by both the hotel and guests are exceeded. As a hands-on, experienced hospitality professional, you will combine the business acumen necessary for running a successful operation with the personality to be the face of the restaurant. 

You will be accountable for: 

• Leading and directing all aspects of restaurant operations, taking full responsibility for the front of house. 

• Demonstrating authoritative leadership with the gravitas to oversee all restaurant functions. 

• Bringing a wealth of experience across different outlets, driving and motivating staff to provide guests with the ultimate dining experience. 

• Multitasking and organizing with excellence, ensuring smooth operations and outstanding communication. 

• Being commercially astute with an understanding of financial requirements to successfully reopen an outlet. 

• Developing the team to consistently deliver 5-star service. 

• Having a clear vision and inspiring the team to execute this vision on a day-to-day basis by leading from the front. 

What you will need to do in this role? 

• Restaurant Management Experience: Bring 5-10 years of experience managing dining venues, with a preference for candidates who have experience with pre-openings or re-openings. 

• Food and Beverage Expertise: Possess exceptional knowledge of food and beverage, including current and future trends. 

• Leadership: Be a passionate leader who strives to deliver excellence daily and manage a team of 30+ people. 

• Wine Knowledge: Have strong wine knowledge, ideally with WSET Level 3 certification or similar. 

• Analytical Mindset: Utilize an analytical mindset for data-driven decision-making and demonstrate proven financial acumen, including long-term strategy planning and budgeting. 

• Financial Responsibility: Take full financial responsibility for the outlet/restaurant. 

• Entrepreneurial Approach: Identify new opportunities to drive revenue growth and profitability with an entrepreneurial approach. 

• Health and Safety Knowledge: Maintain full knowledge and understanding of current health and safety policies. 

Attributes and Characteristics: 

• Charisma and Character: Exhibit the character and charisma to lead the team and create memorable guest interactions. 

• Hands-On Leadership: Lead from the front with a hands-on, proactive approach. 

• Inspirational Skills: Inspire, develop, and engage a large and diverse team. 

• Organizational Excellence: Demonstrate organizational excellence and the ability to multitask. 

• Strong Communication: Possess strong communication skills, a solid work ethic, and a commitment to excellence. 

• Commercial Savvy: Apply commercial know-how to run a successful restaurant in a manner that enhances The Savoy’s reputation. 

Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues. 

What’s in it for you?

• Competitive salary and benefits including pension and life assurance
• Private health insurance
• 31 days of holiday including public holidays (increase to 33 days after 5 years)
• Cashback scheme for everyday wellbeing/healthcare expenses including Perkbox
• Special rates for Savoy colleagues and their friends & family and discount across Accor hotels worldwide
• Fantastic colleague rates in Fairmont and Raffles hotels worldwide that includes friends & family
• Free stay at The Savoy after successful completion of probation
• 50% discount at our iconic American & Beaufort Bars
• 50% discount at our world-famous Afternoon Tea
• 50% discount at our spa and florist
• 50% discount at Gordon Ramsay's River Restaurant and Savoy Grill
• 20% at Gordon Ramsay restaurants outside the hotel and restaurant 1890
• Laundry services & dry cleaning for uniformed and non-uniformed colleagues
• Colleague gym facility and Virgin Active gym membership discount
• Employee assistance programme
• Annual optician reimbursements for eye tests and glasses
• English language classes
• Colleague restaurant
• Local F&B, retail and gym discounts
• Interfaith prayer room
• Wellness room
• Cycle to work scheme