Restaurant Assistant General Manager - Half Cracked Tiki Shack

Be part of our unique food and beverage offerings as a Restaurant Assistant General Manager!! The Restaurant Assistant Manager is responsible for a variety of tasks, including scheduling shifts, seating customers, and caring for staff members. They provide excellent customer service and ensures that the overall operation of the workplace runs smoothly. In their day-to-day work, they assist customers and help restaurant staff with operations and oversee reservations. They connect with kitchen staff and the Restaurant General Manager to ensure all food and materials are available. 

All duties are performed in accordance with department and Sunseeker Resorts policies, practices and procedures. 

Job Duties

• Be a visible presence, touching tables. Available to the hourly associates and guests. Monitor the performance of your team and operational systems, making adjustments as necessary.


• Inspire and mentor all team members to reach their full potential. Consistently recognize team members when they excel. Ensure that a coaching culture thrives, holding direct reports accountable to all policies and standard operating procedures.


• Ensure all direct reports complete all assigned trainings by the due date.


• Partner with the Restaurant General Manager on clear performance goals and expectations for your team. Following up consistently, providing feedback on an ongoing basis. Ensure performance evaluations and associate coaching is delivered on a timely basis.


• Drive associate engagement through a variety of methods, including the annual engagement survey.


• Hold daily pre-shifts for each shift to discuss all ongoings in the resort and restaurant


• Create ways to further enrich the guest experience by continuously reviewing, implementing and refining procedures to ensure every opportunity


• Manage guest requests and own all complaints concerning food quality and service, responding to guests with a resolution within 24 hours.


• Maintain professional restaurant image, including restaurant cleanliness, food quality and presentation standards, and dress code.


• Ensure that all HACCP related initiatives are being followed and acted on when necessary. Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas.


• Ensure consistent high quality of food preparation and service.


• Ensure all opening, closing and ongoing side work checklists are being used and take appropriate disciplinary action when they are not.


• Verify that all nightly, weekly, and monthly closing and inventory procedures are completed accurately, including paperwork, time adjustments, and voucher and invoice data entry.


• Ensure schedules are written to budget and ensure guest satisfaction.


• Ensure personnel/payroll related administrative duties are completed accurately, on time, and following company policies and procedures.


• Ensure that proper security and loss prevention procedures are in place to protect associates, guests, and company assets.


• Ensure a safe working and guest environment to reduce the risk of injury and accidents. Completes accident reports promptly if a guest or associate is injured.


• Review financial information frequently with the Restaurant General Manager to assist with achieving financial goals.


• Must have a thorough understanding of all hardware and software systems that are used. This includes inventory, purchasing, forecasting, scheduling and time keeping, email, and electronic filing systems.


• Exhibit efficiency in completing job requirements through working with a sense of urgency, consolidating tasks, delegating, and empowering others while managing their efforts.


• Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances.


• Develop collaborative relationships with all departments


• Foster a team that possesses and delivers on key strategies of guest service, employee relations, team cooperation, financial responsibility and asset management


• Ensure all accounting, payroll and employee relations matters are handled in compliance with company policy


• Perform other functions as needed

Minimum Requirements 

Combination of Education and Experience will be considered.  Sunseeker Resorts performs criminal background checks on all candidates. Candidates will need to be authorized to work in the US as defined by the Immigration Act of 1986. Sunseeker Resorts uses E-Verify to confirm the eligibility of all newly hired employees to work in the United States. For more details on E-Verify visit e-verify.gov.

• 1 year proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager, or similar role


• Proven customer service experience as a manager


• Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff


• Familiarity with restaurant management software


• Strong leadership, motivational and people skills


• Obtain and maintain current ServSafe Food Manager’s Certification


• Proficient in the following dimensions of restaurant functions: food planning and preparation, purchasing, sanitation, security, company policies and procedures, personnel management, recordkeeping, and preparation of reports.

Other Minimum Requirements

• Ability to work varied shifts, including weekends and holidays


• Working knowledge of Microsoft Office


• Excellent customer service skills


• Ability to function well under pressure, manage multiple priorities, and meet established deadlines


• Must possess mature personal discretion and sound judgment


• Strong leadership abilities, sound judgment, superior problem solving and decision-making skills


• Excellent organizational, analytical and project management skills, with particular attention to quality and detail


• Interpersonal skills to deal effectively with all business contacts


• Professional appearance and demeanor


• Ability to manage a team, scout for employee candidates, conduct interviews, spot talent, hire, coach, and evaluate staff


• Skilled at and enjoys delivering excellent customer service


• Highly responsible and reliable


• Detail-oriented


• Ability to train staff, either individually or as a group in a new store


• Ability to communicate in English effectively, both orally and in writing


• Demonstrate the ability to adapt and adjust readily to fast-moving, ever-changing circumstances, and utilize problem-solving skills and resourcefulness to solve situations.

• Must be able to sustain performance under conditions of stress—such as tight deadlines and detailed questioning.

• Develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences.


• Role model and provide accessibility to all management and staff for open communication, leadership, direction, and motivation.


• Open-minded to feedback.


• Must have sufficient self-confidence, poise, charisma, and interpersonal skills to be able to work effectively as part of a team and to take part in professional discussions.


• Must demonstrate the ability to be a team player and quick learner in a dynamic, fast-paced environment with varying levels of patrons and team members present.

• Must exhibit leadership courage and the ability to coach up as well as coach direct reports.