Regional Operations Manager

The Regional Operations Manager is responsible for a group of properties within a market. He/She is the primary representative of the company in the market and is responsible for all aspects of operations within the market, including; financial performance, property maintenance, safety, staffing, training, guest and employee satisfaction and management of General/Floating Managers and Regional Maintenance Technicians. Interaction at all staff levels is required to monitor adherence to corporate policies and procedures, to evaluate quality standards, and to maintain guest satisfaction. 

I. Position Responsibilities: Essential

• Understand and demonstrate the ability to train a team within their assigned region/markets to maintain brand specific operating standards on exterior/ interior cleanliness and property up keep.


• Lead a team of GMs, MMTs and Floating GMs to ensure high employee and guest satisfaction scores.


• Interview, hire and train candidates. Responsible for training, development and support of staff in all areas of the operation.


• Ensure high levels of communication are maintained, both with corporate office and all team members.


• Fully understand Quality Assurance expectations and perform a minimum of two QA inspections per quarter.


• Ensure compliance and maintain operational standards in designated region/market.


• Ensure Look Book standards are followed at all properties.


• Post renovation (exteriors, lighting and guestrooms) property is maintained to similar standards. Ensure post renovation pictures are taken and kept in office for staff to have clarity on property upkeep expectations.


• Monitor weekly / monthly staffing and scheduling requirements, while ensuring quality and labor expense goals are achieved.


• Lead by example to ensure excellent guest and employee satisfaction. Live our Mission, Vision and Values.


• Understand and coach managers on guest exit surveys.


• Identify and manage repair and maintenance issues.


• Identify capital expenditure needs and make recommendations for improvement.


• Assist in the management of capital expenditure budgets and projects.


• Manage safety, security and/or violations of policy within assigned region/market.


• Manage guest concerns.


• Demonstrate the ability to drive performance throughout the market, maximizing Revenue and EBITDA.


• Fully understand financial budgets and actual P&L’s, with the ability to train managers on each line item. Constantly be aware on each property’s performance.


• Assist in preparation of annual budgets.


• Ensure General Managers within assigned region/market follow their Daily Action Plan.


• Monitor competitors for each property and recommend pricing decisions.


• Drive sales through sales calls and other local marketing, while working closely with the sales team.


• Develop and maintain positive relationships will all governmental authorities.


• Ensure Daily Exceptions Report is closely monitored.


• Any indications of fraud, risk, safety issues are quickly brought to management’s attention.

II. Essential Skills/Credentials/Experience/Education

• High School Diploma, equivalent combination of education and experience.


• Minimum of 3 to 5 years’ experience in a management or leadership role.


• Ability to delegate and work on multiple projects simultaneously.


• Ability to examine work for exactness and conformance with company policies and procedures.


• Basic to intermediate level proficiency with Microsoft Office Suite (Word, Excel, Outlook).


• Excellent written and verbal communication skills, time management and multi-tasking skills.


• Ability to communicate effectively, both written and verbal.


• Confident self-starter who requires minimal supervision, is comfortable with ambiguity and is very adaptable.


• Ability to attend meetings as required.


• Valid driver’s license, current auto insurance and access to reliable transportation.

III. Preferred Skills/Credentials/Experience/Education

• Must have a minimum of 3 years of multi-unit hospitality experience


• Bachelor’s Degree in Hospitality Management, Management or other related field.


• Experience working within the hospitality, restaurant or retail industry.


• Experience working with property management systems.

IV. Mental and Physical Demands

Work Environment:

• Occasional exposure to extreme conditions at property locations; noise level in the work environment/job sites can be loud.

Physical Demands:

• This position regularly requires talking, hearing; standing, walking, sitting, kneeling, bending, stooping, crouching or crawling; manual dexterity; reaching with hands and arms; occasional lifting and/or moving up to 50 pounds.

Travel Demands:

• Must be able to travel with short notice given. Approximately 50 – 80 % overnight travel required; flying and/or driving to properties located across the US.

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent an expressed or implied contract of employment nor does it alter your at-will employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.